Reporting and Analytics
Discussion List
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Filter returns less results than sliceContent I ran across a fun one... An agent reported seeing some, but not all, opportunities in a report. There is an opportunity workspace rule that assigns an opportuni…Jonathon Ward 25 views 1 comment 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service -
List of Reports which is not being generated past one monthContent Hello Team, In my organization there are so many reports has been created that is unused as of now. We started cleaning process. I want to know the list of repor…Vikash Patel-123052 15 views 1 comment 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service -
Mismatch between reports when supervising chatsContent Hi everybody! We have a issue, where we have been unable to locate why we have a mismatch between some reports. I've created a copy of the "Chat Supervisor Home …Preben Kristoffer Edvardsen 26 views 3 comments 0 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
Report to include backlog, cases created and cases closed in last 7 daysContent Is it possible to have one report to display the case backlog, the number of cases created in the last 7 days and the cases closed in the last 7 days. Example: O…JLFolkman 26 views 13 comments 0 points Most recent by JLFolkman Reporting & Analytics for B2C Service
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Separate Weekday and Weekend DataContent I'd like to be able to separate weekday and weekend data in the same report. I'm using Answers Viewed by Answer (attached). 2 lines in the graph is ideal, but 2 …Nick L-113854 34 views 3 comments 0 points Most recent by Nick L-113854 Reporting & Analytics for B2C Service -
How to Include Framework Class in Custom Scripts in ReportsContent Hi, Taking a cue from https://cloudcustomerconnect.oracle.com/posts/ef33c4db85, I intend to include a CP core file into my custom script. But I'm struggling to d… -
Pass value from Quick Search to Report Web Browser ControlContent Hi! I want to create a quick search that takes an input value and passes it to the Web Browser Componet report to form a custom URL. The page I want to display r…user3511667 15 views 3 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service -
Report to Pull Site Traffic DetailsContent Hello experts, Can we have a report which would pull the customer portal traffic, eg) number of hits today, in the last month etc ? If we have this capability (r…Navin Jose - Cloud 30 views 8 comments 0 points Most recent by Navin Jose - Cloud Reporting & Analytics for B2C Service -
Report Issue-Column is not visible in filter levelContent Hi All, I have created custom object as **** and created the following fields 1.****_ID-Text (Plain) 2.TYPE-Menu 3.COMMENTS-Text(Long) While creating the report …Muthulakshmi Muthaiah-121678 24 views 2 comments 0 points Most recent by Muthulakshmi Muthaiah-121678 Reporting & Analytics for B2C Service -
Compare Month to Month Total Article EffectivenessContent Hello- first is to say that I am very new to this. 1. We are beginning to generate reports based on our new kb, looking for data from 1/1/15 to present. 2. Would…Jason Tatum 41 views 1 comment 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service -
Use Logged In in an If Function in AnalyticsContent I am working on building a report, and the team has asked me to group incidents for a team based on who they are assigned to. They want to groups, all incidents …Eric S. 33 views 1 comment 0 points Most recent by Anurag Mittal CX Reporting & Analytics for B2C Service -
add contact notes form field in campaign?Content Hi Does anybody know how to add contact notes form field in campaign? It is not available, as far as i can tell, in merge fields, and I don't know how to make a …john sheflin 16 views 3 comments 0 points Most recent by Anurag Mittal CX Reporting & Analytics for B2C Service
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Add Filter to Report Using HooksContent I find it odd that there isn't much documentation on how to achieve the same (or maybe my searching skills aren't that good) but searching through the discussion…
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Answer Effectiveness from Guided AssistanceContent When answers are linked to Guided Assistance, is there any way to report on Answer Effectiveness from the guide? When customers view answers they can rate them w…Brent Avera 36 views 1 comment 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Creating an Alert for An Unassigned AnswerContent Hi! I need to create an Alert to notify me when an Answer has not been assigned in 12 hours. Any suggestions how I should write the Exception for this alert?Laura Shero 16 views 3 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Can I group incidents.created_by by the groups the accounts belong to?Content All, I'd like instead to group by groups based on which accounts created an incident (incidents.created_by) rather than the currently assigned account. Unfortuna… -
Answers Viewed report - split by view source/answer referrerContent Hello community. A report that I've been wanting to create for some time is a report that gives us an indication as to the source of answer views. I'd like to ta…Kieran McDowell 26 views 2 comments 0 points Most recent by Kieran McDowell Reporting & Analytics for B2C Service
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Calculating a 'Total Percentage' in a reportContent Hi guys, I've been pulling my hair out over this one and was hoping someone on here will be able to point me in the right direction! I have a report titled 'Ques…Kieran McDowell 46 views 4 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Incident report - Custom scriptContent Guys, I have an incident report list all unresolved incidents specific to a queue. The report contains incidents assigned to the logged in user as well as other …Darsen Prasad 137 views 5 comments 1 point Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
Answer with Access DatabaseContent We have a knowledge base answer that uses uses an Access database, and the files for this answer are currently stored on an unsecure server. The answer functions…Michele V 15 views 3 comments 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service -
Contact List - Add and Remove Contacts from a ReportContent Hi everyone, I apologize in advance if this topic already exists - couldn't really find something exact. I'm trying to create a contact report that removes and a…Mike C. 31 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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How to hide or remove 'Recent Contact' on Contact Search Report?Content Hi, all! We have to remove or hide the 'Recent Contact' on Contact Search Report, executed by Incident workspace, as attached. How can we do that? Thanks for hel…Fernanda Leandro-120287 20 views 6 comments 0 points Most recent by Fernanda Leandro-120287 Reporting & Analytics for B2C Service
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Calculate the time between Assigned transactionsContent I am being asked to report how long an incident has been assigned to each agent that the incident has been assigned to. For example, an incident is created and t…Heidi Y 28 views 11 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service
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Query : Threads Sequence ColumnContent Version: 14.11 Hi, I ran a test report using a single incident id in threads table which have threads.seq column. The flow of incident was * Incident created by …Bhagwan Singh Mer 26 views 3 comments 1 point Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Display an average rating for a distinct choice survey questionContent Hi This is a follow on question to: "Showing distinct responses for a survey question + frequency of each distinct answer" https://cloudcustomerconnect.oracle.co…Mark Fincham-Oracle 31 views 2 comments 1 point Most recent by Mark Fincham-Oracle Reporting & Analytics for B2C Service
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Question filtering across interfacesContent Hi there, I am trying to create a report to look at specific questions across interfaces and hitting a road block when filtering. If I simply query the questions…James Norton-114155 22 views 2 comments 0 points Most recent by James Norton-114155 Reporting & Analytics for B2C Service
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Showing distinct responses for a survey question + frequency of each distinct answerContent Hi - I'm hoping someone can advise as I'm not seeing an out of the box report that can be easily customized to support this. Summary: We want to pull a list of d…Mark Fincham-Oracle 39 views 3 comments 0 points Most recent by Mark Fincham-Oracle Reporting & Analytics for B2C Service
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Total count of survey which is sent to customerContent Hello Cloud Team, Need your help on urgent basis. I want the total count of the survey which is sent to the customer for a specific queue. How can I get it throu…Vikash Patel-123052 24 views 1 comment 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Recording: Getting Deeper Insights with Reporting and Analytics from the Modern Service Experience..Content Join me, Oracle Service Cloud Principal Product Manager, and learn best practices for optimizing reports and dashboards to help gain deeper insights from your da…Kenny Tietz-23935 17 views 0 comments 2 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service -
Total Contacts per DayContent Hello, We're quite new to rightnow and have really been enjoying the abundance of information it provides but we're having challenges pulling an accurate e-mail …James McilWraith 24 views 1 comment 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service