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Set Value of filter from value on workspace

edited Sep 25, 2018 6:25PM in Reporting & Analytics for B2C Service 1 comment

Content

The use case is to pass the value of the service product on an incident to the report used by the agent to search the knowledgebase.

 

How would I accomplish this? Complex expression, custom script or other? If anyone has done this I would love to hear from you.

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