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Chat Exception Report Help

edited Jul 15, 2015 5:03PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello, I am trying to create a chat exception report...any help is greatly appreciated.

Chat hours = 8:30 am - 5:00 pm ; Monday - Friday

What hours within this window are there No Agents Available?   

Second:

Is there a way to alert a supervisor when No Agents are Available in Real-Time during these business hours?

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