You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Exception Report Help

Received Response
12
Views
1
Comments
edited Jul 15, 2015 5:03PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello, I am trying to create a chat exception report...any help is greatly appreciated.

Chat hours = 8:30 am - 5:00 pm ; Monday - Friday

What hours within this window are there No Agents Available?   

Second:

Is there a way to alert a supervisor when No Agents are Available in Real-Time during these business hours?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!