How to add "Average Response Time" to "Agent Performance - Detailed" Report
I can add this field to the report with no issue (it's found here: Data Dictionary> All Tables>Stat(s)>Average Response Time)
But when I run it, it says I'm trying to query too much information What do I have to do make this work? I'm unable to locate any other reports that include this field, and it would be quite useful to have this stat to see how responsive the agents were for the given time period. Any help is much appreciated!!!