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How to add "Average Response Time" to "Agent Performance - Detailed" Report

Received Response
edited Jul 15, 2015 11:09PM in Reporting & Analytics for B2C Service 3 comments


I can add this field to the report with no issue (it's found here:  Data Dictionary> All Tables>Stat(s)>Average Response Time)


But when I run it, it says I'm trying to query too much information  What do I have to do  make this work?  I'm unable to locate any other reports that include this field, and it would be quite useful to have this stat to see how responsive the agents were for the given time period.  Any help is much appreciated!!!

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