Customizing Survey Report - Trouble Filtering by Survey ID
There is an included report titled Survey Score Trend by Agent which is basically showing you a graph of the average survey scores by agent.
We have a Phone Customer Support survey, and an Email Customer Support Survey. I would like to customize the Survey Score Trend by Agent by simply adding a filter to show one transactional surveys data at a time. (To see agent effectiveness based on phone or email.)
When I add the filter for the survey ID and run the report, everything disappears. What am I doing wrong?
What the report looks like when ran: