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Customizing Survey Report - Trouble Filtering by Survey ID — Cloud Customer Connect
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Customizing Survey Report - Trouble Filtering by Survey ID

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edited Jun 30, 2015 4:23PM in Reporting & Analytics for B2C Service 6 comments

Content

There is an included report titled Survey Score Trend by Agent which is basically showing you a graph of the average survey scores by agent.

We have a Phone Customer Support survey, and an Email Customer Support Survey. I would like to customize the Survey Score Trend by Agent by simply adding a filter to show one transactional surveys data at a time. (To see agent effectiveness based on phone or email.)

When I add the filter for the survey ID and run the report, everything disappears. What am I doing wrong?

What the report looks like when ran:

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