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Linking to Quick Search Report from Parent Report

Received Response
edited Jul 14, 2015 4:48PM in Reporting & Analytics for B2C Service 4 comments


I'm trying to get a quick search report to open an incident directly from a parent report.

What is happening is I click the link (Ref Num) on the parent report.  It takes me to the Incidents Quick Search sub report but in order to open the incident, I'm required to click on the reference number in the sub report. 

My expectation is that the incident workspace should open immediatly when I click on the ref number in the parent report.

How can the redundant second click on the ref number from the sub (quick search incident) report be removed?

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