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Searching Thread for Keywords

Received Response
edited Feb 1, 2024 8:43PM in Reporting & Analytics for B2C Service 1 comment



I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This report has been running fine for 2 years, but stopped working today. My report now returns 0 results. If I run the same report removing the incidents.search_thread filter, it works fine, so it is something to do with this filter specifically. Anyone have a similar experience and/or solve?

UPDATE: It seems the "LIKE" filter is still working properly, as I am able to use it to search other fields other than search_thread.

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