Category 276
Discussion List
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Need to add exceptions to dashboard reportsContent Need to add exceptions to dashboard reports to give a visual indication as to where a request is in relation to its estimated resolution time (SLA) The requireme…Ramesh Kandula-122118 32 views 3 comments 1 point Most recent by Pavol Procka Reporting & Analytics for B2C Service
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First Time Chatter ReportSummary We are needing to keep track of "new" chattersContent I am trying to count the amount of new people chatting into the call center. We are trying to account per o…
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Report to show who has assigned an incident on to another person or groupSummary Report to show who has assigned an incident on to another person or groupContent Hi i currently have a report which counts the number of incidents solved and uns…Jonathan Smith-120851 61 views 5 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Incident Closedby ReportContent Hi Gurus, How to capture the closed by account in reports? I tried to get it from transaction table using Description equals 'Closed' filter. But no luck. Thanks…Mohana Gopal S-Oracle 33 views 3 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Report using Custom ScriptsContent Hi everyone, I have a requirement to create a report where we can display the number of incidents that has been routed to a different queue but only when the inc…Vaishali Rajput 39 views 2 comments 1 point Most recent by Rakesh Das-Oracle Reporting & Analytics for B2C Service
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.Bethany Hubbell 5 views 0 comments 1 point Started by Bethany Hubbell Reporting & Analytics for B2C Service
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Display X number of recordsSummary Display X number of recordsContent We want to create a top 10 report and only display the top 10 in the report results. I thought I had a example script I used f…JLFolkman 20 views 7 comments 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Reporting & Analytics for B2C Service
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Round date value to the last day of a monthSummary How to convert a given day to the last day of that month?Content Dear reader, Have looked in the report functions (Functions (custhelp.com)) and actually I'm loo…
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Agent login count is coming 0Content I'm creating a report that counts agent logins in RN, but in the column where it should count the number of logins, 0 is coming. What could be happening? Version…Leonardo Santos 28 views 1 comment 1 point Most recent by Sristy A Reporting & Analytics for B2C Service
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Chat agent idle timeSummary I need to build a report to show the idle time of a chat agentContent Hi, I'm trying to build a report that shows the agent idle time. This is the time that the …Ammar Aldaffaie 37 views 0 comments 2 points Most recent by Ammar Aldaffaie Reporting & Analytics for B2C Service
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Filter issue - affecting all Agents Dashboard "My Inbox"Summary Agents use search in the My Inbox and it saves for all usersContent User A runs a report, My Inbox, with a filter: Search_thread and inters in the customer PO. T…Jeff Scrobel 30 views 2 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Time in Status (Transactions Calculation w/ Custom Script) - Analytics Cookbook RecipeContent Time in Status Calculates time using custom script Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Difficulty rating: (Advanced) Targe…Bastiaan van der Kooij 274 views 8 comments 15 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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Can I show the report description in a list of reports?Summary How to show the description of a report in a report that lists other reportsContent We are trying to generate lists of reports for a few different purposes, but …Kurt Helfrich 55 views 5 comments 3 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Time in a certain dispositionSummary Need a report that will show how long an incident has been in a certain disposition.Content Hi, would anyone have any idea how we can show how long an incident h…jelsiao 20 views 1 comment 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Reporting & Analytics for B2C Service
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Created By Account - No ValueSummary Incident Created by account is Null - Unknown - No ValueContent Hi, We ran into one scenario where incident is created by someone but unable to see who created t…Baljeet Singh-231094 27 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Download Attachments from Custom object throwing errorSummary I want to create a report that shows a list of attachments in a custom object and be able to download from the report. But error is occuring.Content Hello, I hav…Scott Heidenreich 31 views 2 comments 1 point Most recent by Scott Heidenreich Reporting & Analytics for B2C Service
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Workspace Secondary Report is not showing in BUI ApplicationContent Hi All, In the BUI application, the attached Workspace Secondary Report is not showing. Is this possible? Any idea will be helpful. Thanks, Seethalakshmi SSeethalakshmi S 30 views 2 comments 1 point Most recent by Seethalakshmi S Reporting & Analytics for B2C Service
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Place Staff Account Created By field into a report?Content I have created a Staff Account Latency report that we use to monitor our Staff Accounts to ensure that we do not have users who rarely if ever log into the Suppo…NDKoze 50 views 6 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service
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Saving a report in your preferred orderSummary Report with several sortable columns. Can different users save the report in their own preferred sort order?Content We have a report that has several sortable co…
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How to format inc_performance.rel_time to secondsSummary How to format inc_performance.rel_time to seconds like 120 instead 0h2m0sContent Hi, I'm not able to format inc_performance.rel_time to seconds, E.g.: 0h 2m 0s t…Leonardo Santos 30 views 2 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Search filter incidents.search_threadSummary How to use search filter incidents.search_threadContent Hi, has anyone ever been able to get the search filter incidents.search_thread to function? Our users wan…Christian UoA 23 views 2 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service
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How to report on effective visibility of knowledge articles?Content Hello, I'm looking for a report or information to create a report that will show all our knowledge articles and their effective visibility for our customers. I w…Scott Heidenreich 32 views 6 comments 0 points Most recent by Scott Heidenreich Reporting & Analytics for B2C Service
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Standard Text UsageSummary Report which can show list of total incidents created and Incidents where the standard text was appliedContent I want a report which can give me list of incident…Megha Nagpal 30 views 0 comments 0 points Most recent by Megha Nagpal Reporting & Analytics for B2C Service
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Can the operation of one user affect the entire Service Cloud?Summary Is it possible that the entire service cloud will slow down if you perform a time-consuming search in a report, such as a full incident search?Content Hi, Let me…Natsuki.Hasegawa-Oracle 29 views 2 comments 0 points Most recent by Natsuki.Hasegawa-Oracle Reporting & Analytics for B2C Service
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Percent of Waiting Incidents Auto Closed vs Closed by AgentSummary Percent of Waiting Incidents Auto Closed vs Closed by AgentContent I have a requirement to show the percentage of waiting incidents auto closed by system based u…
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Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…Priya Gopal 48 views 4 comments 0 points Most recent by Pavol Procka Reporting & Analytics for B2C Service
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Identify for deletion - unused standard textSummary Business needs to identify unused standard text and delete - is there a report available?Content Hi gurus, We have a need (urgent) to identify and remove Standar…Lisa Richards 47 views 7 comments 1 point Most recent by Trine Larsen Reporting & Analytics for B2C Service
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Report name as report titleSummary Can we use the name of the report to update the title of the reportContent A bit of an "unusual" question but is is possible to update the title of a report usin…spence_abcd0109uk 26 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Scheduled Report - Best time to run with a server based on UTC timeSummary Looking for best time to set a report to run to collect the most dataContent We are a global call center using one interface. Our sever is set to UTC time. Looki…Jeff Scrobel 22 views 0 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Changed Queue reportContent Hello - We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific …Hanna Page 60 views 4 comments 1 point Most recent by Pavol Procka Reporting & Analytics for B2C Service