Category 276
Discussion List
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Join Incidents table with answer details tableSummary Join incident table with answer details tableContent We have saved docId in custom object and mapped it to incident. We want to build a report to join incident t…Utkarsh Dangayach-194615 16 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service -
Report To Display Parent Incident RecordsSummary Child Incident need to show all other incidents related to one parent incidentContent Hi, I have custom incident report which display all related incidents belon…Baljeet Singh-231094 32 views 3 comments 0 points Most recent by Jayant Singh-120650 Reporting & Analytics for B2C Service -
Aging Report frp the Service Request using OTBISummary I want to Create one Time Trend Analysis, which have weekly, Monthly , quarterly and annually based values of SR Created and Closed.Content I want to Create one …Preethi nair 7 views 1 comment 0 points Most recent by Julian Challenger-Oracle Reporting & Analytics for B2C Service
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Agent Workspace Report - display user running reportContent Hi all, I have a requirement to run a report based on the Contacts table, and at the end of the report I should output who ran the report. So it needs to look so…
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Data Dictionary ReportContent Hi, is there any way to create a Data Dictionary report with detail and hierarchy to export?
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Time with Customer vs. Time with AnalystSummary Time with Customer vs. Time with AnalystContent We would like to have two columns on a report to indicate how long a case was with a customer vs. time with an an…JLFolkman 19 views 3 comments 2 points Most recent by JLFolkman Reporting & Analytics for B2C Service
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Report on Unresponded TicketsSummary Editing a ticket without responseContent There is a situation where the customer updates the ticket multiple times before getting a response. Can we develop a re…Boby B Jacob 17 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Hide row if column contains a duplicate valueSummary Hide row if column contains a duplicate value in incident ref # columnContent Hi all. We have a report used by numerous agents. The report has a drill down based…Lisa Richards 28 views 8 comments 1 point Most recent by Lisa Richards Reporting & Analytics for B2C Service -
Want to include a Content Inventory Report in Incident Workspace with run-time selectable filter onSummary We want to include a Content details Report in Incident Workspace with run-time selectable filter on custom field from incident workspace (docId). We could not f…Utkarsh Dangayach-194615 10 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service
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In Console, Is it possible to select a record from report present in incident workspace and assign iSummary I have added a contacts report to the incident workspace tab. On doing search and selecting the contact, the contact should get inserted into the assigned field.…VISHNU KHATRI 14 views 0 comments 0 points Started by VISHNU KHATRI Reporting & Analytics for B2C Service -
Report is displaying 1000 record per page, VRL_HARD is 10000Content Can anyone tell me what is happening here: VRL_HARD cofig setting is default but every time when i run my report i get only 1000 record per page, there is no Pag…Ajay Yadav-140866 19 views 2 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Report on single page hitsSummary Need to find the number of times a page was visited.Content We have a specific CP page that we would like to know how many times it was hit. Is that possible in … -
Use Another Table for Primary Key on ReportContent Hi all, I hope the below makes sense. I am trying to have a report run in our incident workspace that will show any other recent incidents raised recently under …James Branston 11 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
To show percentage in the roll upSummary To show percentage in the roll up columnContent This report has a column called 'Service Promise Status' that is governed by a custom script to return a value. I…chidambaram CT 23 views 4 comments 0 points Most recent by chidambaram CT Reporting & Analytics for B2C Service -
Report to show periods where no Chat agents were availableSummary Trying to identify gaps in Chat agent availabilityContent Hi, I'm trying to find the easiest way to find periods where there were no Chant Agents in Available st…
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How to Add Incident Product or Group to Survey Conversion Stats Trend Report?Summary Is it possible to dd the Incident Product or Group to the Survey Conversion Stats Trend Report (ID: 7048)?Content I am looking at the Is it possible to Survey Co… -
List Filter for a Text Custom FieldSummary Docked Filter to allow the user to use a drop down for a text custom field in a reportContent Hello all, Looking for some creative solutions here - I have a text… -
List Filter for a Text Custom FieldSummary Docked Filter to allow the user to use a drop down for a text custom field in a reportContent Hello all, Looking for some creative solutions here - I have a text…
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Median of Business DaysContent REMOVEDKinga Rapolti 12 views 0 comments 0 points Started by Kinga Rapolti Reporting & Analytics for B2C Service
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Remove Report Name While Exporting in BUI versionContent is there any way to Hide/Remove report name while exporting in BUI? in .NET version we have check box which allow user to remove report name in output but not op…Ajay Yadav-140866 20 views 2 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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View what emails were sent by Connect PHPContent Hi, We send emails using the public mail API - is it possible to get an audit of what emails were actually sent? So let's say we had code to send to 100 email ad… -
Need to capture 2nd thread response date/time in report columnSummary Need to capture 2nd thread response date/time in report columnContent Hey All, There is three response sent to the customer. I want to capture the 2nd response d…Vikash Patel 21 views 2 comments 1 point Most recent by Vikash Patel Reporting & Analytics for B2C Service
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Report to show only Incidents for Contacts with Multiple Open incidentsSummary Basically trying to filter out the customers with multiple open incidentsContent We have incident reports showing all open incidents for various queues. Of cours…Desmond P 23 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Agent Login ReportSummary Out of the Box Agent Login ReportContent Hey all, I'm looking at the standard Agent Login report located in \Public Reports\Service\Agent Reports\Agent Login and… -
Chats handled per chat agent interval - possible?Content Hi, We've a requirement to report on detailed chat agent interval data, specifically number of chats handled and AHT per agent per interval. I know we can get th…ChrisCarter 16 views 3 comments 2 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Counting Incident SourceContent Is it possible to make a report that displays an agent's name, number of Incidents they have assigned to them that were created by ask page and the number of Inc…JoshLong 15 views 4 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Get the Percentage of Status from daily incidentsContent Hi Experts, Is there a way to Get the Percentage of Status from daily incidents? Example: for today there are a total of 100 incidents and 50 of those are solved…Jepee Celorico 15 views 6 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Unordered Column in Custom ReportSummary Report Columns Do Not Display In OrderContent Hi, I created custom report and added column in order way in which they display output to agent. I ran report and d…Baljeet Singh-231094 14 views 4 comments 1 point Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service
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Last Agent LoginContent I would like to have a report to show the last time an Agent Logged in. I haven't been able to find anything in the tables to represent last login date. Does any…Laura Shero 65 views 5 comments 0 points Most recent by Nithin A Reporting & Analytics for B2C Service
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Chat TransfersContent I'm trying to figure out how many chats each agent transferred in a given timeframe. Any ideas where to start?David A. Simone 10 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service