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How to pull re-opened cases that were previously closed

Accepted answer


I need to identify incidents/cases re-opened by the customer that were previously closed in oracle service cloud analytics. Below is the code snippet that I'm using. Is this the correct or the best way to get the re-opened cases?

If (threads.entry_type = 'Customer*' & incidents.closed < threads.entered, 1, 0)

Version :

Oracle Service Cloud 21D


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