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Survey Sent & Completed report - Include surveys not opened

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edited Mar 10, 2022 9:22AM in Reporting & Analytics for B2C Service 3 comments

I m trying to report on all surveys sent. The report should show when a Survey was sent, and if it was completed also the score. I however also need the Surveys that have been sent but not completed (opened or not).

The report I created shows me only the Surveys that have been opened by the customer (even if not completed), but not the ones they ignored - here I would expect to see a score of 0 and no completion date.

How do I include the Surveys that were sent but not opened?

I am also attaching the xml code of the report definition, just change the extension from .doc to .xml.

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