Category 276
Discussion List
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Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…JLFolkman 11 views 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…JLFolkman 31 views 2 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.…Mathan Gurusamy-121453 46 views 6 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the …Sreeram V 1 view 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 11 views 4 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service -
How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…TinaB 1 view 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have …Colin Campbell-118909 32 views 2 comments 1 point Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …Mitch Haggman 51 views 2 comments 0 points Most recent by Mitch Haggman Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 21 views 1 comment 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…Kim Dante 22 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to…Boby B Jacob 31 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of …Lakshay Bhalla 60 views 15 comments 0 points Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …Lau 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…Smandanak 41 views 2 comments 0 points Most recent by Smandanak Reporting & Analytics for B2C Service
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.Alfredo 51 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod…Jared 50 views 9 comments 1 point Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service -
Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis…kerry walker 50 views 8 comments 0 points Most recent by User_3HDAP Reporting & Analytics for B2C Service -
Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …Mohana Gopal S-Oracle 31 views 1 comment 0 points Most recent by Junie Rose Bodoso-Support-Oracle Reporting & Analytics for B2C Service
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Looking for a way to run an article history from AnalyticsSummary: I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool. Started out with creating a report ba…Marco Klomp-223061 41 views 2 comments 0 points Most recent by Marco Klomp-223061 Reporting & Analytics for B2C Service -
Turn Around Time calculation with 60/60/10.5 Extending Response TimeSummary: I'm trying to extend the response times to incidents. Not able to find anything in any forum that can assist. As example what I'm trying to accomplish here is w…
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…
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Problem with @hspnumtostringSummary: Our script begin erroring out all of sudden with the portion represented below. This is a Rule that is calculating expenses for payroll and aggregating it up to…jbrashear 31 views 2 comments 0 points Most recent by jbrashear Reporting & Analytics for B2C Service
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q…Evandro_MN 41 views 2 comments 0 points Most recent by Evandro_MN Reporting & Analytics for B2C Service -
Archived Incidents transaction reportingSummary: Reporting on Archived Incidents access usage stats using transactions table Content (required): Has anyone had success reporting on Archived Incidents access us…HelenH 61 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Get a list of documents information from report.Content (required): Hey Guys, I am in the process of cleaning up Oracle's document which lives in Document Explorer. And since we have a lot of document, I wonder if the…Vincent Lin 41 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Mailing Name and Document Links with Attachment Report not showing in the BUI?Summary: I build new Outreach Report for Representatives to view in a workspace in the BUI. I'm using the mailings table with the rest. For some reason the inner join pu…