Category 276
Discussion List
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 11 views 4 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service -
How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…TinaB 1 view 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have …Colin Campbell-118909 31 views 2 comments 1 point Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …Mitch Haggman 51 views 2 comments 0 points Most recent by Mitch Haggman Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 22 views 1 comment 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…Kim Dante 21 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to…Boby B Jacob 31 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of …Lakshay Bhalla 60 views 15 comments 0 points Most recent by KKalyan-Oracle Reporting & Analytics for B2C Service -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …Lau 52 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…Smandanak 41 views 2 comments 0 points Most recent by Smandanak Reporting & Analytics for B2C Service
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.Alfredo 51 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod…Jared 50 views 9 comments 1 point Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service -
Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis…kerry walker 50 views 8 comments 0 points Most recent by User_3HDAP Reporting & Analytics for B2C Service -
Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …Mohana Gopal S-Oracle 31 views 1 comment 0 points Most recent by Junie Rose Bodoso-Support-Oracle Reporting & Analytics for B2C Service
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Looking for a way to run an article history from AnalyticsSummary: I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool. Started out with creating a report ba…Marco Klomp-223061 41 views 2 comments 0 points Most recent by Marco Klomp-223061 Reporting & Analytics for B2C Service -
Turn Around Time calculation with 60/60/10.5 Extending Response TimeSummary: I'm trying to extend the response times to incidents. Not able to find anything in any forum that can assist. As example what I'm trying to accomplish here is w…
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…
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Problem with @hspnumtostringSummary: Our script begin erroring out all of sudden with the portion represented below. This is a Rule that is calculating expenses for payroll and aggregating it up to…jbrashear 31 views 2 comments 0 points Most recent by jbrashear Reporting & Analytics for B2C Service
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q…Evandro_MN 41 views 2 comments 0 points Most recent by Evandro_MN Reporting & Analytics for B2C Service -
Archived Incidents transaction reportingSummary: Reporting on Archived Incidents access usage stats using transactions table Content (required): Has anyone had success reporting on Archived Incidents access us…HelenH 64 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Get a list of documents information from report.Content (required): Hey Guys, I am in the process of cleaning up Oracle's document which lives in Document Explorer. And since we have a lot of document, I wonder if the…Vincent Lin 41 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Mailing Name and Document Links with Attachment Report not showing in the BUI?Summary: I build new Outreach Report for Representatives to view in a workspace in the BUI. I'm using the mailings table with the rest. For some reason the inner join pu…
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Help with If statementSummary: Help with If statement Content (required): Hello, I'm trying to update the column of a report with this logic - If the count of the answer views is great than 1…kerry walker 91 views 10 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Dashboard Report to pull today only closed incidentsSummary: Daily Closed with Drill Down Level Report. Trying to make it to pull only current date closed with relative since is Dashboard Report and no filter should show …
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Remove Closed Incidents from Report ViewSummary: I have added report, where representative closes the incident, but the incidents stays in the report and is visible. Is it possible to remove the incident from …
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System Report OptimizationSummary: I have report that is prebuild (before my time). Is working in the console but not in the BUI and currently trying to find ways to rebuild or filter it to show …