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Incident's assigned account email address

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Hi,

I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email ad of the assigned agent and I can't identify which transaction it is based upon.

I did try changing the table joins arrangement, but it's not pulling all the cases that have to be on the list. The current inner table joins:

incidents>transactions>accounts>

I have attached the sample report definition for reference.


Version:

Oracle Service Cloud 22D



Thanks,

Merced

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