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Report of incident after a ticket is closed

in Reporting & Analytics for B2C Service 2 comments

Summary:

To track the incidents post closure activity like reopening/ updated...

Content (required):

Suppose a ticket is been closed and later it got reopened. I have to report all the incidents that undergo these status changes post Closure. Tried with the transaction table and inc-status; but couldn't' get the report properly. Any help is highly appreciated.

Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):

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