Category 276
Discussion List
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Incident Attachment Audit Log?Summary: Is it possible to tell if/when an incident attachment was downloaded/accessed? Content (please ensure you mask any confidential information): We have a situatio… -
I have requirement to have a pop up box/window should come after a button click.Summary: In a workspace, there is button to send reply to user(using integration). So when button clicks, pop up a dialogue box/window. In that we need to show a standar…Meera Saseendran T 22 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…Richard J Algarve 51 views 1 comment 0 points Most recent by Sreedev S-Oracle Reporting & Analytics for B2C Service -
I need to stop sending scheduled report if the report is emptyI have scheduled a report which is a error log. So that some days there might be empty report as there is no error. So that we need to stop sending scheduled report if t…Meera Saseendran T 12 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to track private note send or not in a reportSummary: I need to create a report for tracking the private note. There is an issue of private note is not sending. So I need to create a report for tracking private is …Meera Saseendran T 31 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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How to pull the report of the most searched phrases in chatbotHi Team, Can I get a chatbot report on the most searched phrases?& Have we made any changes to the chatbot since go-live? Thanks, AparnaAparna _ Mulluri-Oracle 22 views 1 comment 0 points Most recent by Dave Mor-Dev-Oracle Reporting & Analytics for B2C Service
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Custom report for agent productivity using Agent Transactions and Incident SourceSummary: Hi, I have been tasked with creating the below report. The theory behind it is as follows: Scope: CS teams Productivity per person is shown based on actual cont…
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Can agent reply to specific message like facebook message in Oracle b2c live chat?Summary: Hi Guys, Do you think Oracle b2c agent live chat has a feature that supports agents to reply to a specific message? Like Facebook messager, when there are multi…Vincent Lin 23 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Identify the Data Table and Column for Rule: Case.Email HeaderSummary/Content I am trying to create a report for cases that are coming from a specific email. Beside using the Rule Name (rule_log.rule_name), is there another table c…Merced 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Display Attachments in ReportSummary How to display Incident Attachments in a ReportContent We have this requirement for creating a debrief Report following a scheduled work order (OFSC) which also …Ionel Chiujdea 56 views 5 comments 2 points Most recent by User_ZC8D6 Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Chat wait time message changeSummary: Hi Guy, Does anyone know where I can go and change those Labels? I tried to find it in the widget, but I don't seems to find it. Thank you so much and have a gr…Vincent Lin 22 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Unable to fetch data from CMP_ADDRESS_ZONES table.Summary: Hi All, we are unable to get any data from the 'CMP_ADDRESS_ZONES' table, however we are able to see the data from the UI. If anyone has used it please let us k…Vibha Pandey - Oracle 34 views 2 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Saved Search AnalyticsIs there a way to get details for the Saved Searches that have been created by end-users? We'd like to see the Name of the Saved Search, when it was created, who created… -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …
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Display top 5 threads associated with each Incident in a custom reportSummary: We have created a custom report to display the Incidents and their threads in a custom report. Each incident can be associated with multiple threads. Hence, we …Chethana KM-139188 11 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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report on BUI vs .Net loginsSummary: Is it possible to display whether a user login came from BUI vs. the .Net console? Content (please ensure you mask any confidential information): I've searched …
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Is it possible to add the Agent Browser User Interface Account Authentication field to a report?Summary: Is it possible to add the Agent Browser User Interface Account Authentication field to a report? Content (please ensure you mask any confidential information): …
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Combining Conditions for column definition expression in Analytics ReportI'm facing a challenge in Analytics reports while trying to create a column definition expression that combines multiple conditions. I have two distinct expressions for …jaliya sampath 51 views 2 comments 0 points Most recent by jaliya sampath Reporting & Analytics for B2C Service
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Is there a way to undo changes within reports?Summary: Is there a way to undo changes within reports? Content (please ensure you mask any confidential information): I'm wondering if there is a way to undo the most r…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Data Model stuck and need to rerunSummary: We have a report that generated only the deleted record but for the new and changed record it was not included in the file. However when I rerun the data model …Cristelle Rose Sampang 1 view 3 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Report Incident Grouping by Servicing TimeHi all. I have a report that groups incident by servicing time (using the inc_performance table and appropriate interval type filter). Using the formula if(inc_performan…Lucas Zuzarte 32 views 4 comments 0 points Most recent by Lucas Zuzarte Reporting & Analytics for B2C Service
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Help with report chartsSummary: Looking for help utilizing charts in a report Content (please ensure you mask any confidential information): I'm wondering if anyone can point me to a video tut…kerry walker 11 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Finding Contacts, not attached to any incidentsContent Over the time we have collected thousands of contacts through them contacting us and thus creating incidents. As part of the data protection we have been seperat…Nick Dykes-65669 53 views 5 comments 2 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service
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how to calculate business days in the incident levelSummary Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For…Muthulakshmi 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Deleted AccountSummary: Hello. We had an agent's account suddenly 'disappear' and have lost their history from reporting. My first reaction is that someone did this by accident, but ev…Jennifer McLaughlin 21 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension ThanksRichard J Algarve 44 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 62 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Report to show queues with no agents assigned?Summary: We have a BOATLOAD of queues to manage. Looking for a report to flag any queues that have no agents assigned to them. This would exclude agents disabled in the …Joe P. 11 views 1 comment 0 points Most recent by Makarand Malandkar Reporting & Analytics for B2C Service