Category 276
Discussion List
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I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Knowledge Advanced - articles access level multi-edit possible?Summary: In Knowledge Foundation (KF) we were able to multi-edit articles, for example the access level. In Knowledge Advanced (KA) this seems not possible. There is a r…Hans_tkc 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Hidden reports and how to run themSummary A small how-to on how to run hidden reportsContent Your OSVC instance has (depending on the version) 240+ hidden reports. If you are like me and always wondered …Sebastiaan Draaisma-122509 203 views 7 comments 10 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
Optimizing view failed - Error running report - answers.map_prod_lvl1_id breaks itSummary: Hello, We are experiencing issues with all report using answers.map_prod_lvl1_id. Our goal is to simply display the answers created in a specific period of time… -
"Processing view failed" error on reportContent I have a report where I have a column which is a concatenation of text and fields and one if statement, so essentially running a bit like a merge. It was all run…Ineke Clewer 48 views 15 comments 1 point Most recent by Ineke Clewer Reporting & Analytics for B2C Service -
How to Change Cell (ExtensionReportCell) after get Cells using rows[0].getCells()Please Help-me 😥 After getting rows in "addExecutorCallback" how do I change the value of a cell that is in the "ExtensionReportRow" object? I need change value in cell …Richard J Algarve 51 views 3 comments 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service
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What is a good deflection rate?Summary: I'm trying to get an idea of good deflection rates for SmartAssistant, Answer Effectiveness, and Self-Service rate. Content: Our Answer Effectiveness seems to h…RyanMCole 61 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 21 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Can you view Answer Usage by SLA?We're looking for a way to review answer usage by users based on the various SLAs in place in our customer portal. An SLA is given to a customer based on the product(s) …Lauren Wiedt 71 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
Tasks by Creator/AssignerWe have a requirement to show all of the open tasks created by a particular user. In this case, the managers must be able to see which of the tasks they created/or assig…ptolbert 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Query to fetch the internal transfer details from financial orchestration flow in fusionHello experts, Need a advice on how to fetch below details. Query to fetch the internal transfer details from financial orchestration flow. Thanks RipendraRipendra Kumar-Oracle 21 views 1 comment 0 points Most recent by Deepak Pai-Oracle Supply Chain Financial Orchestration
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Is there any way that i can copy a asset within Incident workflow?Summary: Hey Guys, Currently, I am developing a workflow process to copy and assign an incident to a contact that I select. What I found is that if there is an asset whi…Vincent Lin 32 views 1 comment 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service -
HCM utilization reportSummary: Content (please ensure you mask any confidential information): Hi, do we have an Out-of-the-box report for HCM utilization - meaning: How many users logged into…sharon bloch 24 views 1 comment 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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Table to get BICC job schedule detailsHi Team, I am looking for any table where i will get the BICC Job details for completed or Running.vikram khengare 45 views 2 comments 0 points Most recent by Prabha.R Oracle-Oracle Reporting & Analytics for Fusion Service
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Incident Attachment Audit Log?Summary: Is it possible to tell if/when an incident attachment was downloaded/accessed? Content (please ensure you mask any confidential information): We have a situatio… -
I have requirement to have a pop up box/window should come after a button click.Summary: In a workspace, there is button to send reply to user(using integration). So when button clicks, pop up a dialogue box/window. In that we need to show a standar…Meera Saseendran T 21 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…Richard J Algarve 51 views 1 comment 0 points Most recent by Sreedev S-Oracle Reporting & Analytics for B2C Service
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I need to stop sending scheduled report if the report is emptyI have scheduled a report which is a error log. So that some days there might be empty report as there is no error. So that we need to stop sending scheduled report if t…Meera Saseendran T 12 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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how to track private note send or not in a reportSummary: I need to create a report for tracking the private note. There is an issue of private note is not sending. So I need to create a report for tracking private is …Meera Saseendran T 32 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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How to pull the report of the most searched phrases in chatbotHi Team, Can I get a chatbot report on the most searched phrases?& Have we made any changes to the chatbot since go-live? Thanks, AparnaAparna _ Mulluri-Oracle 21 views 1 comment 0 points Most recent by Dave Mor-Dev-Oracle Reporting & Analytics for B2C Service
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Custom report for agent productivity using Agent Transactions and Incident SourceSummary: Hi, I have been tasked with creating the below report. The theory behind it is as follows: Scope: CS teams Productivity per person is shown based on actual cont…
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Can agent reply to specific message like facebook message in Oracle b2c live chat?Summary: Hi Guys, Do you think Oracle b2c agent live chat has a feature that supports agents to reply to a specific message? Like Facebook messager, when there are multi…Vincent Lin 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Display Attachments in ReportSummary How to display Incident Attachments in a ReportContent We have this requirement for creating a debrief Report following a scheduled work order (OFSC) which also …Ionel Chiujdea 55 views 5 comments 2 points Most recent by User_ZC8D6 Reporting & Analytics for B2C Service
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Searching Thread for KeywordsSummary: Hello, I have a report that searches the thread of each incident (using incidents.search_thread with the "LIKE" operator) to search for specific keywords. This …Lee Tympanick 13 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Chat wait time message changeSummary: Hi Guy, Does anyone know where I can go and change those Labels? I tried to find it in the widget, but I don't seems to find it. Thank you so much and have a gr…Vincent Lin 21 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Unable to fetch data from CMP_ADDRESS_ZONES table.Summary: Hi All, we are unable to get any data from the 'CMP_ADDRESS_ZONES' table, however we are able to see the data from the UI. If anyone has used it please let us k…Vibha Pandey - Oracle 41 views 2 comments 0 points Most recent by Prasanth Senthivel-Oracle Reporting & Analytics for B2C Service
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Saved Search AnalyticsIs there a way to get details for the Saved Searches that have been created by end-users? We'd like to see the Name of the Saved Search, when it was created, who created… -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …