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Display Attachments in Report

edited Oct 6, 2020 11:11PM in Reporting & Analytics for B2C Service 5 comments

Summary

How to display Incident Attachments in a Report

Content

We have this requirement for creating a debrief Report following a scheduled work order (OFSC) which also implies attaching the pictures that the agent took while in the field. They are saved as image attachments on the Incident, a maximum of 1 image per incident, a maximum of 10 incidents per report.

So i added a column that computes the attachment url like below:

<https://[interfacename].custhelp.com/cgi-bin/[Interfacename].cfg/php/>admin/console_util/fa_redirect.php?p_content_type=view&p_file_id=<File Attachment ID>&p_localfname=<Local File Name>&p_userfname=<User File Name>

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