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Incident Attachment Audit Log?



Is it possible to tell if/when an incident attachment was downloaded/accessed?

Content (please ensure you mask any confidential information):

We have a situation where a user added an attachment for another customer on a support request, thus creating a possible HIPAA issue

I am trying to find a way of telling if a user from the Consumer Portal has downloaded and/or viewed an attachment from an incident.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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