Can agent reply to specific message like facebook message in Oracle b2c live chat? — Cloud Customer Connect
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Can agent reply to specific message like facebook message in Oracle b2c live chat?

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Summary:

Hi Guys,

Do you think Oracle b2c agent live chat has a feature that supports agents to reply to a specific message? Like Facebook messager, when there are multiple messages from the customer side, can we highlight and reply to a specific message from the customer?


Thank you

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