You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Remove Closed Incidents from Report View

Summary:

I have added report, where representative closes the incident, but the incidents stays in the report and is visible.

Is it possible to remove the incident from the report in the BUI and the Console when is closed by the representative?


Content (required):

I searched the Cookbook and didn't find anything related.


Version (include the version you are using, if applicable):

B2C 23A


Code Snippet (add any code snippets that support your topic, if applicable): N/A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!