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Remove Closed Incidents from Report View

Accepted answer


I have added report, where representative closes the incident, but the incidents stays in the report and is visible.

Is it possible to remove the incident from the report in the BUI and the Console when is closed by the representative?

Content (required):

I searched the Cookbook and didn't find anything related.

Version (include the version you are using, if applicable):

B2C 23A

Code Snippet (add any code snippets that support your topic, if applicable): N/A

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