Browser UI
Discussion List
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how to get date of last access to a guideHow to get a date that the last case was created following the flow of the guide ? Regards, MeeraMeera Saseendran T 12 views 0 comments 0 points Started by Meera Saseendran T Reporting & Analytics for B2C Service -
aging by severitySummary: I am trying to create a stacked bar chart, that will show aging of incidents, by severity, for incidents that are not closed. We are working in buckets of: 0-15…Yair Lahav 12 views 3 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 21 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Remove permanent period close buttonSummary: We have client requirement to remove the Permanent Close button from the period close screen Content (please ensure you mask any confidential information): Clie…Amit Rathod 31 views 2 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
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Can we control/clear the default filters in the Knowledge panel?Summary: Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject…
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How to add drill down to total in reportsI need to add drilldown report to total of cases: How to do that? Thanks, MeeraMeera Saseendran T 21 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 11 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reporting for Agent Insight UsageSummary: Reporting for Agent Insight Usage Content (please ensure you mask any confidential information): Are there reports available to see when an Agent Insight is use…JLFolkman 51 views 1 comment 0 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 51 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service