You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we control/clear the default filters in the Knowledge panel?

edited Oct 31, 2025 3:54PM in Knowledge 2 comments

Summary:
Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject line of the incident. Is there a way to do this? (We do NOT have Knowledge Advanced.)

Content:

Here is the context I am referring to:


Version : 25B (BUI)

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!