You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

CSAT score report - giving score, comments and agent

Accepted answer
12
Views
2
Comments

Summary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe


Content (please ensure you mask any confidential information):

Number of Surveys

The Agent Involved

The Score for that particular survey (Average can be got through calulations)

The Comments for that Agent


This survey information is available in a tab in the basic contact workspace - but I need to be able to pul the whole survey information into at least one / two surveys (depending on the comments being able to be fit into the same report)

Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!