Reporting & Analytics for B2C Service
Discussion List
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm… -
Priority of the queue assigned to the profileSummary Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itselfContent We use different pull poli… -
Extract the 'sent to' email address in the header, not the 'delivered to'Summary We need to know what email address our customers are utilizing, we have dozen of them.Content We have dozen email address our customers can use. We need to under… -
Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis…
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Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect objSummary Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect object explorer in incident objectContent Error- Non-existent colum…
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Run time filters not showing up in BUI report toolbarSummary We have a report that is not allowing us to select 'Search', 'Refresh' or 'Reset'Content When we have run time filters enabled, one one report, we are not gettin…
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Exported report with links in console vs BUISummary Exported report with links in console vs BUIContent Hello, We recently discovered that when exporting a report with links (excel) in the OSvC console is slightly…
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Error- Report Query size limitation for incident reportSummary We have facing issue of query size limitations for incident report "query size limitations for report "Content We have facing issue of query size limitations for…
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Different MailboxesSummary We have different emails set up for 1 mailboxContent We have multiple emails set to one mailbox. We are trying to run a rule that filters these emails out by the…
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Feasibility for Adding a new function in the reportContent Dear Experts, This is just a request to know the feasibility in implementing a Business requirement. Our Product Support Employees have requirement to add a func… -
Error when trying to setup an Inline AggragateContent Hello, I am trying to setup an Inline Aggregate to include the field from the Initial Response report in the Support Ticket Performance report. I am getting an e…
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Unexpected end of file has occurred. The following elements are not closedSummary Report Dashboard throwing an error while openingContent Hi, I created one dashboard which include 3 different custom reports. All are of incident object with sam… -
Working from Home over VPN - Report could not be processedContent Reports that normally run fine in the office are constantly unable to process now and need to be queued....anyone else? Any tips? Thx! Version 19C -
Filter when the Organization value is NullSummary I want a report which shows incidents when the Organization has no valueContent How to put a filter , so that it can show incidents where Organization has no val…
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the report may contain at most one hierarchical column for "Product Hierarchy and Disposition HierarSummary Getting error for Columns "incidents.prod_hierarchy" and "incidents.disp_hierarchy"in incident tableContent Getting error for Columns "incidents.prod_hierarchy" …
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Need help with expression needed to display timestamp for certain attributeContent So I am trying to build a report using the transactions table that will tell me when the status changed on a task to 'on route' and 'onsite'. We are trying to ga…
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Can OSC accept Tableau connections?Content We've started using Tableau (9.3) for reporting of other product metrics and I thought it would be awesome to be able to present my OSC 'story' through Tableau's… -
Adding or substracting currency values in report (console)Summary How to add currencies or substract them for display in report (console)Content Hi there, Need to make a report that adds currency values per month so I get a cum… -
Multiple if conditions in filterContent I'm trying to build a filter that will result in different queues being selected based on the Group of the individual running the report. It would be something l…
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Filter a Report by Roll UpsSummary How can I only show roll-ups with 2 or more itemsContent I have a report that shows contact details and the incidents associated with them. I only want to see re… -
Cross Tab Sort by Month Name and Year?Summary Is it possible to sort Cross Tab Columns correctly by Month Name and Year?Content I run into this problem all the time where I am not allowed to sort Month/Year … -
SOLVED Report with incidents with/without dispositionContent Hi everyone, I'm quite new to making reports so this may be a stupid question. I will ask anyway.. We have just taken disposition into use in our system. In one …
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Count if on countSummary i want to calculate count only if its count is more than oneContent i want to have a count only if the incident status was closed more than once.
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Rules in a reportSummary Adding conditional rules to search reportContent For our contact search I would like to add a rule so we can control search results based on login ..... for exam…
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Group id for created bySummary where can i get the group ID for created byContent i want to build a report which tells me the group ID of created by . i can see the group ID for assigned to ac…
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See what status type an incident had at a particular time?Content Hi, Currently using this formula but it's using the status and not status type (Solved, Unresolved, Waiting etc) last(if(transactions.trans_type='Created', 'New'… -
The filter contains a reference to a pseudo field so no index information is available.Summary Trying to understand what this meansContent We are in a place now where we have 7mm plus incidents, so our reporting cannot be simple any longer. On a report try…
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Reporting on chats without incidentsSummary How to create a report showing chats added to incidents after creation.Content Hi. We have a report today that shows all chats that does not have a a link to an …
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Which table captures CC contacts while sending agent responsesContent Hi All, Which table captures CC email addresses of each agent response. kindly advise. -
Hide Ribbon Options on ReportsContent Is it possible to hide one of the options, like Forward from the Ribbon of a report? For example, I have a report open, called My Inbox, which displays a list of…