To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Reporting & Analytics for B2C Service
Discussion List
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Dashboard- show when an incident has reached a percentage of SLASummary: We are looking at changing a dashboard to show when a response has not been given at a certain percentage of the SLA Content (required): The Dashboard will high… -
Remove weekends from the report resultsHi All, I have a Queue Activity report that is a part of our Managers Dashboard. This standard report with a chart shows queue activity for the last 14 days. It consists…
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Report showing all workspaces on each workflowSummary: I have tried to create or locate a report that will show me all the workspaces (IDs included) that are assigned or listed on each workflow. I have tried to crea… -
Create a transactional report that shows the latest status and the previous status updated dateSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…
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Vertical line for sysdate in a Gantt chartSummary: Content (required): I'm using a Gantt chart to show the time between the start date and due date for various tasks, with the Date being the horizontal axis and …
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SLT breach AlarmsSummary: Wanted to configure a SLT breach alarms in the Incident Summary Report. Content (required): Wanted to configure a SLT breach alarms in the Incident Summary Repo…Jayashankar Lingaiah-Oracle 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle
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Can you add a filter to the Customer Portal Search Report?Summary: Can you add a filter to the Customer Portal Search Report? Content (required): I'm looking to add a filter the search within our Customer Portal. Is there a way… -
Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Draft versions of the answers were not retrived on the reportSummary: am trying to do the versioning of the answers and i followed the steps on this article Answer Versioning | Oracle B2C Service (rightnow.com) but when i try to m… -
tell if notifications were sent to subscribers when an answer was updatedContent Is there a way to tell if notifications were sent to subscribers when an answer was updated? If the publisher forgot to choose from the Notify Subscribers dropdo… -
Report time difference between a specific status and Updated.Summary: We are trying to capture the response time from a contact. We use a status of Awaiting - xxxx Response and we need to measure the time from this status to the v… -
Join Accounts table with Custom Field from Contacts TableHello Admins, is there a way to join information from the Accounts table (Full Name) with a Custom Field (Term date) from the Contact Table? I've tried different ways of…
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I want to get details on which agent applied a particular status, for e.g-closed statusSummary: i want a report which can tell that in a particular incident , who applied what status, Sometimes, the assigned person is different from who applied the status.…
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Schedule a CSV to an SFTP LocationSummary: Schedule a CSV to an SFTP Location Content (required): Hi guys, Is it possible to schedule a report in CSV format from Service Cloud to an SFTP location? Regard…
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Last user transaction dateSummary: I'd like to view agents in certain profiles and monitor their last transaction date and time--mostly used a tool to see if an agent is sitting for long periods …
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Tracked Links in a chatContent Any ideas on how to report on a tracked link that is added to chats. Tracked links work in mailings, surveys and some message templates but they don't appear to … -
How to access Incident Id from within Search Report Custom script?Summary: Content (required): Hi, We have Organization Search Report placed on an Incident Workspace. During the creation of New Incident, we want to restrict some accoun…
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Show report that sent by AdminSummary: Hi Guys, I know that we can schedule and send out a report. But is there any report or way to check a list of reports sent out under a specific Admin account or… -
How you get information on whether a user is logged in or not when visiting your site?Summary: Why do the total visits number from session_summary table and the count of clickstreams created during the same time period differ? Isn't a new clickstream crea…
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How do you get a workspace to open with the that rows records for editingSo for example the Contacts report id:124 when you run it you can click on any results row, and it will open up the Contact workspace. When i view the definition of a co…
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Search functionality in customer portal is not workingSummary: Search functionality is used to search the incidents on the customer portal. Incident reference number is not searching and also mid keyword from the subject li…
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Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? Thanks -
Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…
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workspace field reportVersion B2C 22 A Is there a report within B2C to get all the fields that are available in an incident workspace? If not, how to achieve that? -
Generate a report for Incidents that are created manuallySummary: Hello Experts, I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not…
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How to Exclude a Case if there is only One RowSummary: Need to exclude the case if there is only one row. Content (required): Trying to create a report to display the frequency of response to customers but only if t…
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The users completed surveies.Summary: A report shows all the surveys the user completes in a period of time. Content (required): Hi Here, I am trying to create a report that shows user completed sur…
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how to calculate time between interactions created date and response date?Summary: I want to know how many incidents are yet to be responded. for e.g we have SLA of 24 hours to respond. So how can i fetch a report which states that these incid…
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Can we create chart with increasing time interval even if we sort table in descending way?I would like to see chart X-axis increasing Time interval even if the data table is sorted in any manner. So, to quickly understand, you can create a report on your side…
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Is it possible to sort Slice tree based on group count?Currently, the slice tree is sorted in the alphabetical sort. However, I also would like (looking for a way) to sort by slice tree by slice count (from the bracket).