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How to search for message-id

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in Reporting & Analytics for B2C Service 1 comment

Summary:
How to search an incident using message-id
Content (required):
I have an incoming email that did not create an incident. An agent helped me and found an existing incident was updated with the 'missing email'. I wanted to know how to find the incident using message-id.
Version (include the version you are using, if applicable):
22D
Code Snippet (add any code snippets that support your topic, if applicable):

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