To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.… -
Report RequirmentHi Experts, We just had a report requirement to pull Employees latest salary as well as previous salary. Does anybody have the logic or the sample report to achieve the … -
Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora… -
How to remove link from two level report?Summary: Two reports with slightly different definition: the first is one level 'Report Definition One Level' and the second report has two levels 'Report Definition v3'…
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have … -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content… -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link… -
Show incident and tasks in record viewSummary: I want to display a single incident in Record view and below it al its tasks. Content (required): I want to display an incident, say reference number, status, s… -
Report of incident after a ticket is closedSummary: To track the incidents post closure activity like reopening/ updated... Content (required): Suppose a ticket is been closed and later it got reopened. I have to… -
Get No. of Days Open for incident Excluding Holidays in a ReportSummary Get No. of Days Open for incident until closed Excluding Holidays in a ReportContent Hi all, I have a requirement of report having a column which displays no of … -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …
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How to resolve "usage of column does not include requested usage"Summary: How to resolve "usage of column does not include requested usage" Content (required): I am receiving "Usage column X does not include requested usage - filter" …B2C Service Support Customer Inquiry -Oracle 32 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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what are tables in fusion to identify the Supplier B2B detailsSummary: what are tables in fusion to identify the Supplier B2B details Content (required): what are tables in fusion to identify the Supplier B2B details Version (inclu…
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How can I remove the text "Contains any" from the filter?Summary: I want to remove the "Contains any" text from the filter. as shown in the screenshot: thanks.
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The selected Report Definition File is not a valid fileContent We're seeing an error "The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been mod… -
Listing Answers via report filterSummary Listing Answers via report filterContent Hello! I am trying to filter Answer IDs in a report, but the filter doesn't not seem to allow this when choosing "in lis… -
Distinct Records in Consolidated DashboardHi, I have 2 reports with same columns & filters from different tables. I want to combine into one report. I am using Consolidated Dashboard option with distinct values …
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Looking for a way to run an article history from AnalyticsSummary: I am trying to create an article-history in Analytics, much like the history shown in the knowledge advanced editing-tool. Started out with creating a report ba… -
Turn Around Time calculation with 60/60/10.5 Extending Response TimeSummary: I'm trying to extend the response times to incidents. Not able to find anything in any forum that can assist. As example what I'm trying to accomplish here is w…
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Incident's assigned account email addressHi, I'm using Accounts table to get the email address of the agents assigned to incidents. However, the email address being pulled per case/incident don't show the email…
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Workspace BUI Report, Action Links not showing in BUISummary: I build a report that I decided to add Action Column with link to View and Open. Neither is showing in the BUI? Content (required):Workspace report, Action colu…
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Problem with @hspnumtostringSummary: Our script begin erroring out all of sudden with the portion represented below. This is a Rule that is calculating expenses for payroll and aggregating it up to…
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Help with report creation to trace the queue from client on Right NowSummary: Hi! Well, I'm are trying to assemble a report in Right Now that followed the history of queues that a chat went through, containing the source and destination q… -
How to search for message-idSummary: How to search an incident using message-id Content (required): I have an incoming email that did not create an incident. An agent helped me and found an existin…B2C Service Support Customer Inquiry -Oracle 33 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Blank space shrinking report record listSummary: The report is showing a blank space shrinking the list of the records list Content (required): The customer is not able to show/display the list of records of t…B2C Service Support Customer Inquiry -Oracle 31 views 2 comments 0 points Most recent by Nika Gerson Lohman
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Doubts about report creation on Right NowSummary: Content (required): When working on a customized report I am having difficulties to see a specific key displayed as a column and/or filter. Version (include the…
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Hide "New Contact" button from contact search reportSummary: Customer would like to hide the "New Contact" button that appears when they add a contact field to an Incident workspace and it's assigned to a Search Report. C…