Display top 5 threads associated with each Incident in a custom report
Summary:
We have created a custom report to display the Incidents and their threads in a custom report. Each incident can be associated with multiple threads. Hence, we want to display the incidents with only last 5 threads (messages)
Content (please ensure you mask any confidential information):
We have created a custom report to display the Incidents and their threads in a custom report. Each incident can be associated with multiple threads. Hence, we want to display the incidents with only last 5 threads (messages) as shown below
incident id1 Thread1
incident id1 Thread2
incident id1 Thread3
incident id1 Thread4
incident id1 Thread5
Tagged:
0