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Answer Publish at Specific Time

edited Mar 19, 2025 4:13PM in Reporting & Analytics for B2C Service 1 comment

B2C Service support publishing an answer at a specific date, but, at the moment, it doesn't support publishing at a specific time out of the box. This article explains how this enhancement could be achieved via a Custom Script executed via BUI Job Scheduler.

Customisation Overview

The customisation described in this article uses a new system attribute of type DateTime created under the answer object. This system attribute could be added to the answer workspace, from where answer authors could set the desired date and time to publish the answer. A custom script could then be scheduled to execute at frequent periodic intervals to fetch all the answers pending to be published by checking if the new system attribute date-time value is already passed, and, if yes, publish those answers. This custom script could be scheduled from the

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