List of emails that receives Update Contact Information message template
Summary:
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Hi All,
In the message template for contact email, there is a setting for update contact information which basically allows an email to be sent to customers when they try to update an incident, from an email address which does not match the email address of the incidents primary contact.
This setting was basically turned off from July last year and we now enabled this setting but during this time we have missed to send an email to the customer as this setting was not enabled.
We are looking to get a list of customers or incidents, where an update was received from an email address which does not match the email address of the primary contact.
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