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Custom Report to Save CC from Mail Headers

Accepted answer
edited Sep 1, 2017 11:41PM in Reporting & Analytics for B2C Service 2 comments



We would like to start storing the email addresses in the CC field (if any) when incidents are created via email. I was able to determine that this information is stored in the threads.mail_hdr field. So far so good. Now, when trying to use a custom script I am unable to make a regex sift through the headers to give the CC fields. The puzzling part is that this seems to work when I replicate the data in a regular PHP file outside of Oracle. Do you see anything wrong in the code below? Is there a way to check

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