Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Synch user in accounts table to okcs_users table on changing names

edited Nov 7, 2024 3:58PM in Reporting & Analytics for B2C Service 3 comments

Currently, when you change, for example, your first or last name in the accounts table, these changes are not reflected in KA (the okcs_users table). As a result, when users see the names of knowledge owners in the knowledge owner field associated with articles, these are still the old names and, in some (worst) cases, not correctly identified by users from the knowledge team. This is because the initial names come from a passport and are later updated by the actual call name(s).

Could the accounts table be automatically synchronized to the okcs_users table in OKA when a name in the accounts table changes?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!