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OCI - General
Discussion List
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Always Free A1 instance disabled – unable to resize to 2 OCPU / 12 GBHello, My Always Free VM.Standard.A1.Flex instance in US East (Ashburn) has been disabled. It was originally configured with: 4 OCPUs 24 GB RAM Shape: VM.Standard.A1.Fle… -
Always Free A1 Instances DisabledHello Oracle Team, I am requesting assistance and escalation for my Always Free Ampere A1 instances that have been disabled following the August 18, 2026 Always Free com…
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SGD 138.19 not returned after successful OCI PAYG upgradeSummary: My OCI Free Tier account was successfully upgraded to Pay As You Go, but SGD 138.19 has not been returned. Content: The PAYG upgrade completed successfully. Dur…
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Ampere A1 instance disabled after Aug 18, 2026 Always Free limit enforcement — tenancy now compliantSummary: My OCI Always Free Ampere A1 instance was administratively disabled after the new Always Free compute limits were enforced on August 18, 2026. I have already re…
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Always Free A1 disabled - need re-enable to resize 4 OCPU/24GB to 2 OCPU/12GBSummary: My Always Free VM.Standard.A1.Flex instance created in 2022 with 4 OCPUs / 24 GB RAM is now disabled. I need it temporarily re-enabled so I can resize it to 2 O…
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instance stuck in terminatingLast Night i request to terminating my instance and until now the status is terminating, and with this status i can't provide more resources on another instance. Is more…
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Always Free Ampere A1 instance disabled - unable to resize to 2 OCPU / 12GBMy Always Free VM.Standard.A1.Flex instance was disabled after the recent free tier limit reduction. Instance OCID: ocid1.instance.oc1.ap-hyderabad-1.anuhsljrch7bbjqcto6…
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Need MFA Reset for Free Tier - Stuck in Live Chat Support Loop (No Subscription ID)Hello Oracle Community Team, I am locked out of my Free Tier OCI Cloud Account due to an MFA issue and I kindly request your assistance with an MFA reset. I am fully awa… -
URGENT: Always Free automated termination, instance and boot volume disappeared; need data recoveryMy Ubuntu server in Oracle Cloud was running normally earlier today, August 18, 2026, and then became unreachable. Oracle had previously sent me an email titled “Action …
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Cannot change Ampere A1 compute resource allocation.Hello Oracle Cloud Support Team, I received an Oracle OCI Always Free update notification stating that, beginning August 18, 2026, the Always Free compute limits will be…
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PAYG upgrade stuck "in progress" for almost 2 weeks — payment already verifiedHello Oracle Team, I requested an upgrade from Free Tier to Pay As You Go more than two weeks ago. The OCI Console is still showing: "Your upgrade is in progress. You wi…
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Sign-up blocked by false duplicate-email error - SR 260808-000333, 10 days no replySummary: I cannot create an Oracle Cloud Free Tier account because sign-up fails with a false "you already have an email address using another account" error. SR 260808-…
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Reinstall SSH service on ampere instanceSummary: I inadvertently removed the SSH service on one of my ampere instances and am no longer able to log into the instance as a result. Is there a way for someone on …
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Unable to upgrade Free Tier to PAYG because billing country is lockedSummary: I am trying to upgrade my OCI Free Tier account to Pay As You Go. However, the billing country associated with the account is set to China Mainland, while I now…
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Oracle Cloud Free Tier Account Compromised – Unable to Recover Since 2024Hello, Thank you for the guidance. I have removed the personal information, Service Request details, screenshots, and attachments from my public post. I understand that …
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Request for deleting tenancy and OCI accountSummary: Request help to delete my tenancy and OCI account Content (required): Hi, Since April my tenancy became inactive and support team somehow was not able to offer …
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Account issue after tenant deletionSummary: Account stcuks after tenant deletion no way to recover the account. Content (please ensure you mask any confidential information): Hello, I previously had an Or…
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Planned database maintenance stuckSummary: Autonomous AI Database (OCID ocid1.autonomousdatabase…7oaetba) has planned database maintenance ADBS-26.8.1.2 stuck "In progress" since 2026-08-08 21:00 UTC. Da… -
Oracle Cloud account is being locked, and the registered email can't login.Summary: Oracle Cloud account is being locked, and the registered email can't login. I can't login the registered email to check the password reset email. Content (pleas…
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Password Reset not working, instance running fineSummary: Unable to log in to my Oracle Cloud Infrastructure (OCI) account because password recovery emails are never delivered to my Gmail account. The issue has been on…
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Signup broken for Vietnam — states?countryId=VN returns 400, blocks entire flowSummary: Free Tier signup completely broken for Vietnam: states?countryId=VN and createAccount both return HTTP 400 (reproducible, not account-specific) Content (please …
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Documentation of oci.ansible collection is missingWhy is the documentation under https://docs.oracle.com/en-us/iaas/tools/oci-ansible-collection/5.5.0/collections/oracle/oci/index.html not available anymore?
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How to switch Cloud Account Administrator in IAM?We would like to change the Cloud Account Administrator in IAM. I couldn't find anything in the documentation here. This other info appears to be outdated Ultimately, we… -
OCI free tier to pay as go upgrade fails over timeSummary: Upgrading from free tier to pay as you go fails over time Content (please ensure you mask any confidential information): Please help me to upgrade my OCI free t…
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Unable to Restart Always Free Autonomous Database – Database Shows "Available" Return 404Hello Oracle Team, I recently received the following email regarding my Always Free Autonomous Database: "We recently noticed that your Always Free Oracle Autonomous Tra…
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Always Free Compute never available in Singapore Free Tier tenancyThis post was recommended by Oracle Live Chat because Free Tier users cannot create Technical Service Requests. Hello Oracle Team, I would like to request assistance reg…
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I am completely locked out of administrative management on my Oracle Cloud tenancyPlease, would anybody help me !!? I am completely locked out of administrative management on my Oracle Cloud tenancy (ctnxxl) due to an accidental permission removal, an…
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Password resetSummary: I received an mail from Oracle that an action is required by me but I can’t login. Content (please ensure you mask any confidential information): I can’t login …
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Free Tier signup blocked "duplicate account" errorSubject: Free Tier signup blocked "duplicate account" error, 85 days after requesting old tenancy deletion Hi all, I'm trying to sign up for a new Oracle Cloud Free Tier…
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OCI Free Tier signup fails with "Oops, we're sorry, an error occurred while creating your account"Hello, I'm trying to sign up for the Oracle Cloud Free Tier and consistently hit an account creation error at the final step. Details: Payment card was entered and succe…