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Free Tier signup: "error creating your account" after card verified - Incident 261105-000282

in OCI - General 1 comment

Hello,

I'm an individual user in China trying to create an Oracle Cloud Free Tier account. On 5 Nov 2026 my Mastercard was verified successfully each time (green tick, small pre-auth hold), but the final step always fails with "Sorry, there was an error creating your account. Unable to complete your registration."

My name, card and billing address match my bank records, and the later attempts were on a direct connection with no VPN. Home region: US West (Phoenix). Support incident 261105-000282 has only received an automatic acknowledgement so far. I also called Oracle China sales, and they said they don't have permission to unblock it and that only the overseas team can.

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