Cannot sign in to Always Free tenancy alan0722 (Tokyo) - "Invalid username or password" after reset

Hello Oracle team,

I cannot sign in to my OCI Always Free tenancy and the support chat agents told me to post here.

• Cloud account / tenancy: alan0722
• Home region: Japan East (Tokyo)
• Identity domain: Default
• Username: alan0722@gmail.com

On 2026-11-04 I reset my password several times through the "Forgot password" flow. Each reset completed successfully and I received the "Your profile password … was reset" confirmation email. However, every sign-in attempt right after the reset (with the new password, typed carefully) returns "Invalid username or password."

I suspect the user is locked or deactivated, or the tenancy is in a suspended state. Chat support agents (Liliana and Yasmin) said Free Tier accounts cannot be handled via chat and advised me to post in this community.