Security
Discussion List
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We are implementing Oracle Digital Customer Service (DCS) for new clientDear Team, Looking for guidance on the recommended approach for implementing Oracle Digital Customer Service for our client. Please please share me details steps to impl… -
Unable to select customer account from install base asset pageWe are unable to select customer account from install base asset creation page Please let us know which privilege and data security policy or role is required to expose … -
What Virus Scanning Mechanism for Attachments in DCS and Fusion ServiceSummary: Need clarification on virus scanning for attachments uploaded via the Digital Customer Service (DCS) portal and Fusion Service, specifically whether the Fusion … -
Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic…SreedharL 63 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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How to assign custom self-service roles as part of sign up process in DCS appSummary: Content (please ensure you mask any confidential information): We have created a few custom self-service roles and user groups to segregate what articles extern…Puttu 56 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 77 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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Is Card Payment using ADIB Hosted Page payment gateway PCI Compliant - DCS portalSummary: Do we have any PCI Compliance issues in MasterCard PG integration in DCS portal? Content (please ensure you mask any confidential information): We have implemen…Kranthi Gorrela-Oracle 31 views 3 comments 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…Owen Stone 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…SreejithNairS 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Need report of self-service users on DCSSummary Need a report of the users and/or accounts that are using DCSContent We have a request to provide a list of the customer accounts that are using DCS. I don't see…beverly johnson 46 views 2 comments 0 points Most recent by AMIT KUMAR YADAV Digital Customer Service
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Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…Sabine-Oracle 41 views 3 comments 0 points Most recent by User533721-Oracle Digital Customer Service
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We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…SreejithNairS 22 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…lucas souza 51 views 3 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
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Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST…Venkatesh Nalla 71 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …Venkatesh Nalla 31 views 3 comments 0 points Most recent by Venkatesh Nalla Digital Customer Service
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_2025-02-10-16-58-36-742 51 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
Submit service Request Page IssueSummary: Hello team, I having one requirement. Requirement: As a anonymous users I should able to create service request DCS. Issue Facing: In a DCS homepage when I Used…
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The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 93 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service -
We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 42 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…User_2025-02-11-14-46-42-303 31 views 2 comments 1 point Most recent by U.Sruthi Digital Customer Service
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Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…Venkata Seshaiah-Oracle 35 views 1 comment 0 points Most recent by Dinesh Ku Sahu Digital Customer Service
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Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 44 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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Self Registration - ApprovalContent Hi, What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval) My opinion on Admin approval - Newly regist…Mohana Gopal S-Oracle 66 views 1 comment 0 points Most recent by Pamela Rothman-Oracle Digital Customer Service -
Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…Nancy-213920 45 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service