Digital Customer Service
Discussion List
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Chat login page in DCSSummary Customize the standard messages in the Standard Chat login pageContent In Engagement Cloud DCS chat login page when no agent is available it sends the message be… -
Accessing CEC digital contents from within DCS based VBCS pageContent All, What would be the use case to access the digital contents hosted on Oracle Content and Experience Cloud (CEC) from with DCS based VBCS page. This page can a…
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CoBrowse between Agent and End UserContent All, I have setup Co Browse using the livelook website. Got the link to appear on the DCS based VBCS page. The Co Browse link appears on the bottom right corner …
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?
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Invoking the Flow(design pageF) with the Root page(shell) in DCSSummary How to Invoke the Flow(design pageF) with the Root page(shell) in DCSContent 1. We have created a design page under the flows in DCS. 2. On home page(root pages)…
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Search Engine doesn't show resultSummary Published article doesn't show in the search engineContent 1. When I am trying to search the Published Articles in the Search box it's not showing the results. 2…
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Rule based routing of Chat requestsContent All, We are able to setup the Chat inlay in the DCS based VBCS application. Is there a way to route the chats requests to agents/specific users based on some rul…
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Consist email address valid in DCS chat login screenSummary How to verify if the email address typed by the user is validContent In the standard Engagement Cloud DCS chat login page as illustrated in the attached doc I ha…
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Attachment in DCS ChatSummary Is it possible to attach files in DCS Chat?Content Please let me know if it is possible to attach files in the standard DCS chat? If so how this could be achieve…
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How to modify the text on the DCS template of the VBCS pageContent Hi All, We created a VBCS application based on the Digital Customer Service. The knowledge articles created in the corresponding OEC instance show up as Articles…
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Engagement Cloud - Community Self-Service featureSummary Engagement Cloud - Community Self-Service featureContent Hi Experts, Does "Engagement Cloud - Service" have "Community" feature for customer self-service..kind o…
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Network ErrorContent Hi, I have tried to create one Service Connection (Rest API - without credentials) in DCS. I have configured the connection and set the static url parameters. Bu… -
Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know… -
Best Visual Builder ApplicationContent Hi, Our customer has license of DCS (Digital Customer Service) & OIC (Oracle Integration Cloud). We have planned to create around 100 pages which is going to acc…
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Create Service request option not available in live modeContent HiTeam, I could not able to view the create service request option in the live mode.but in the development mode i can able to view it. can anyone help me sort th… -
unable to show the resolved status in the DCSContent Hi All, I want to show the resolved status in the DCS my service request list.can anyone help me in resolving this issue. Thank you. regards, Ajay
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How do I know if I setup DCS correctly the first time?Summary Quick steps to validate your first DCS application configuration is completeContent If you just configured Digital Customer Service and completed the documentati… -
Best practice for using DevCS and GitSummary Using DevCS instances in multiple environmentsContent We highly recommend that if you received multiple instances of DevCS (Git repo) for your Digital Customer S…
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Knowledge search results do not list any search resultsSummary There are no search results on your new DCS application, but you can see popular articlesContent During configuration it is common to setup your first knowledge …
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Received an HTTP 400 Bad Request error when trying to use the self-registration pageSummary If you have just setup your Digital Customer Service reference application out-of-the-box and recieve a HTTP 4000 Bad Request error. Please follow these stepsCon…
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Difference between Classic & Visual ApplicationContent What is the difference between Classic & Visual Application? Thanks, Mohan
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Anonymous LoginContent Hi, Can we able to create a page in DCS / VBCS who can access it without login? For Ex: Sign Up page Thanks, Mohan
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Support of OAuth for VBCS/DCSSummary Does Oracle Engagement Cloud (DCS Portal) natively support OAuth (vs. SAML) for SSO / authentication capabilities for Oracle Digital Customer Service Portal (VBC…
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Enable - Opted Service TypeContent Hi, We have list of services (SR types) where customer can opt any of the services. We have planned to store this info in custom object. Is it possible to show C…
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Getting Started with Digital Customer Service 19B DocumentationContent Here is the direct link to 19B documentation for Digital Customer Service. Please note, if you are new to DCS, please ensure you complete Chapter 3 for mandatory…
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Virtual Assistant in Oracle Engagement CloudSummary Date or release name where this functionality will be available in Oracle Engagement Cloud?Content Hi All, At the time Oracle presented us with "Oracle CX For Co…
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Creating an external customer portal and linking the portal with the engagement cloudSummary Can we create a customer portal website instead of the digital customer service and linking the website with the engagement cloud?Content Hello everyone, I have …
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Viewing Sales Orders, Invoices, and Shipments?Summary Can we leverage the DCS framework to include he viewing of Sales Orders, Invoices, and Shipments?Content Are there any limits on what data you can expose into DC…
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Unable to expose Primary Contact field in DCS so user can populate different contact name from the sSummary We want the customer to have the ability to populate different contact person the SR he/she is creating in DCSContent Anyone knows how we can expose primary cont…
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Can we have 2 default search lists in DCS to display Open SRs and Closed SRsContent Currently in DCS, OOB default 'Open Service Requests' tab displays both Open and Closed service Requests but the title reads ' Open Service Requests' when the cu…