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Transfer a Conversation from ODA to an Oracle Engagement Cloud Agent — Cloud Customer Connect
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Transfer a Conversation from ODA to an Oracle Engagement Cloud Agent

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edited Aug 6, 2020 10:33PM in Digital Customer Service 2 comments

Summary

Transfer a Conversation from ODA to an Oracle Engagement Cloud Agent

Content

Below document is for transerring user from ODA to Oracle Service Cloud Agent. https://docs.oracle.com/en/cloud/paas/digital-assistant/tutorial-agent-integration/index.html Is there any similar tutorial/document available for transferring user from chatbot (Digital Assistant) to Oracle Engagement Cloud Live Agent?

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