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Multiple user sign up with same email ID

Received Response
edited Aug 5, 2020 5:25AM in Digital Customer Service 2 comments


Getting an error when we take off the email Validation


Hi Team , 

We have a requirement in which multiple users must be able to sign up into vbcs using same email ID.

When we take off the email ID validation in  Oracle Engagement cloud,VBCS shows an error:

" The error 22KNKDBFGD4DMG occurred at the following time: 2020-08-04 05:43:28.345. Contact your help desk. (SVC-5295125)".

Is there a way to bypass this email Validation? 

Best Regards,


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