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Error in DCS Reference Implemetation while setting up Intelligent advisor interviews using VBCS

Received Response
edited Aug 25, 2020 1:22PM in Digital Customer Service 1 comment


Embedding Intelligent Advisor interview in DCS Reference Implementation


I am following below steps to embed OPA interview in a page of DCS Web App

1. I have just used OPA control on a page inside VBCS Web Application

2. Supplied OPASiteUrl and Engagement Cloud JWT token, deployment Name as parameters for interview

3. Run the page in preview mode then am seeing error message The site is not authorized for the interviews on this channel

Interview Access is already there for the DCS Application URL am trying to embed interview in.

What might be the root cause for the issue ?


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