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How we can achieve the both (B2B and B2C customer) users access the DCS In 20C template?

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edited Sep 16, 2020 1:38PM in Digital Customer Service 1 comment

Summary

How we can achieve the both (B2B and B2C customer) users access the DCS?

Content


As of now, We have used the 20B DCS Template. In 20B  "AccountKey" is mandatory to create the Self Service User even though it is B2C customers or B2B customers. As per 20 C document, AccountKey isn't mandatory but Customer type should be in B2C or B2B to create self service user.

How we can achieve the both (B2B and B2C customer) users access the DCS in 20C?

Version

20C

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