Digital Customer Service
Discussion List
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How to Configure Digital Customer Portal in More than One Language?Summary I want to Configure Digital Customer Portal in More than One Language.
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Account field is not defaulting to logged in user's account in DCSSummary When a SR is created from DCS, Account field is not populated by default.Content Currently, when a SR is created from DCS, Account field is not populated by defa…
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Emails messages are not formatted correctly in DCSContent Email message is not formatted correctly in DCS, is there a setting that we can enable to display in format the email was sent by customer. Some of these SRs are…
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How to remove fields from Advcanced filter in DCS?Content Need to be able to add or remove fields from Advance Filter fields. Currently advanced search list has too many fields, we would like to restrict to display only…
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Does digital customer service offering included in engagement cloud subscriptionSummary Does digital customer service offering included in engagement cloud subscriptionContent Does digital customer service offering included in engagement cloud subsc…
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WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne…