Digital Customer Service
Discussion List
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DCS configuration file json.cfgSummary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V… -
Calculate FieldSummary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr… -
Knowledge ArticleSummary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…
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How to use Soap webservice in VBCSSummary How to call BI report webservice in VBCSContent HI Team, We have a requiremnt to call to report from OEC to DCS which is there in PDF format, for that we are pla…
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VBCs Application - Anonymous AccessSummary VBCs Application - Anonymous AccessContent In my custom app, I retrieve data from a service connection (REST API) then display on the page. I enabled anonymous a…
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Select multiple records and same record post it Under Service Request objectContent Invoice is a custom object .which is exposed in Service Request details page as table format. Requirement is, user want to select the Multiple invoice and those …
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How many users login DCS application at a timeSummary How many users login DCS application at a timeContent Hi Team, Is there is any limit in DCS application? How many users login DCS application at a time. Thanks, …
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…
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Welcome Email - Friendly From AddressContent Can we customize the from address of Welcome Email? Currently we are receiving mail from ****[email protected] Thanks, Mohan Version… -
Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Calling Child objectSummary How to call child objectContent Hi Team, We are able to select the child object which has relationship with parent object(child is not a collectio), i am not get…
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Customize the delivered Chat Inlay WindowSummary Customize the delivered Chat Inlay WindowContent Is there a way to customzie (e.g., change colors) of the delivered Chat Inlay Window? See attached. -
How to make Drill down field in DCS details pageSummary Requirement - Shipment is object having the Invoice field when drill down this Invoice filed it should open Invoice details page
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?
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My Profile - Change Password LinkContent Hi, How can we update the Change Password link under My Profile page. Thank You, Sombit
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Enabling DCS for B2C Consumer ModelSummary Is it possible to use DCS in B2C Consumer model.Content I am trying to use DCS in B2C consumer model. As a First step, tested the Self Service User Registration …
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Payment Gateway IntegrationContent Hi, Anyone worked on payment gateway integration with DCS. Please share your inputs / best practices. Thanks, Mohan
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OEC & IDCS SchedulerContent Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it? Or any way to reduse this time ?
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Create the Data in DCSContent Getting error to create the record from dcs PFA
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Self sign in pageContent After Self - Service Registration is complete and approved, when the user tries to sign in the DCS Application, user is not getting navigated to the DCS page, in…
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Role-Based View RestrictionsContent Role-Based View Restrictions on a Page and Header How to Restrict the header based on the role? Thanks, Arvind
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DCS user can't login right after sign upSummary We have setup user sync in IDCS but auto sync run every 1 hour, how can we sync user as soon as he/she sign up for DCSContent When someone sign up in DCS portal …
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Self Service Registration.Content Hi, In DCS application, I attempt to self register with all mandatory fields and it redirect to OEC for approval. Service Admin once approved my request I got we…
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Create the Filter or sort by for Custom object in DCSSummary Need to Create the Filter or sort by for Custom object in DCS. Filter is for - From Creation - To Creation Date
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Implementing Multiple Business Units in DCS - How to?Summary Multiple BUContent Dear All, We have had an recent implementation of DCS for one of the Customer who had multiple business units implemented in Engagement Cloud.… -
Chat - Prompt No one available to pick up your chatContent Would like to know if there is a way to prompt on the chat window when no Agents are available to receive the chat. Thank You, Sombit
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Getting error to Refresh the FA Rest APisSummary Error- Not authorized to fetch contents from null.
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Assign Default value to the category in chat window in DCS based VBCS applicationSummary Assign Default value to the category in chat window in DCS based VBCS applicationContent Hi Can we assign a default value to the category field in chat window in…
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How to use Category field to route Chat requestsSummary Chat Routing based on Email and Category of CustomerContent How to use Category field to route Chat requests. Category field would have to 2 possible value: Dome…
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How to make category field mandatory in chat window in DCS based VBCS ApplicationSummary How to make category field mandatory in chat window in DCS based VBCS ApplicationContent Hi We have added category field to the chat window in DCS based VBCS app…