Digital Customer Service
Discussion List
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest API -
Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.
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Migration of Digital Customer Service from Development to Testing and Production EnvironmentSummary MigrationContent Hi all, I just finished the Mandatory Setup Tasks (Set Up Oracle Engagement Cloud, Set Up Oracle Identity Cloud Service, Set Up Oracle Visual Bu… -
iFrameContent Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, Mohan -
Unable to set filter for service request list in DCSContent Hi Team, I could not able to set the filter for service request list based upon the changing of the status. Thank you. regards, Ajay -
Ending a chat session in OECSummary how to close or freeze a chat window on a shared computer.Content We are testing the chat inlay function and the business users are concerned with security on sh…
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VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi… -
Sign up issueContent Hi All, We are getting error to sign the application, below is the error The error 1KA8E05I2C6F2I occurred at the following time: 2020-04-07 09:46:16.947. Contac…
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AI and ChatbotsContent Hi, If anyone has implemented AI and Chatbots in Oracle Fusion Financial modules can you please provide some insights referring to Metalink Notes, Blogs, Release… -
Edit Row TabelContent Edit Row Table Issue Unabke to same the edit record on the table. Also Event parameter are not same from the follwoing the video link Attching the consol error f…
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DCS configuration file json.cfgSummary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V…
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Calculate FieldSummary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr…
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Knowledge ArticleSummary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…
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How to use Soap webservice in VBCSSummary How to call BI report webservice in VBCSContent HI Team, We have a requiremnt to call to report from OEC to DCS which is there in PDF format, for that we are pla…
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VBCs Application - Anonymous AccessSummary VBCs Application - Anonymous AccessContent In my custom app, I retrieve data from a service connection (REST API) then display on the page. I enabled anonymous a…
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Select multiple records and same record post it Under Service Request objectContent Invoice is a custom object .which is exposed in Service Request details page as table format. Requirement is, user want to select the Multiple invoice and those …
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How many users login DCS application at a timeSummary How many users login DCS application at a timeContent Hi Team, Is there is any limit in DCS application? How many users login DCS application at a time. Thanks, …
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…
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Welcome Email - Friendly From AddressContent Can we customize the from address of Welcome Email? Currently we are receiving mail from ****[email protected] Thanks, Mohan Version…
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Calling Child objectSummary How to call child objectContent Hi Team, We are able to select the child object which has relationship with parent object(child is not a collectio), i am not get…
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Customize the delivered Chat Inlay WindowSummary Customize the delivered Chat Inlay WindowContent Is there a way to customzie (e.g., change colors) of the delivered Chat Inlay Window? See attached.
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How to make Drill down field in DCS details pageSummary Requirement - Shipment is object having the Invoice field when drill down this Invoice filed it should open Invoice details page
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?
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My Profile - Change Password LinkContent Hi, How can we update the Change Password link under My Profile page. Thank You, Sombit
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Enabling DCS for B2C Consumer ModelSummary Is it possible to use DCS in B2C Consumer model.Content I am trying to use DCS in B2C consumer model. As a First step, tested the Self Service User Registration …
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Payment Gateway IntegrationContent Hi, Anyone worked on payment gateway integration with DCS. Please share your inputs / best practices. Thanks, Mohan
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OEC & IDCS SchedulerContent Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it? Or any way to reduse this time ?
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Create the Data in DCSContent Getting error to create the record from dcs PFA