To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Digital Customer Service
Discussion List
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website. -
VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
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PDF Report in DCSContent Hi, We have created one BIP report which output format is PDF. It is working fine in fusion. Is it possible to download the same PDF report in DCS? We will conve… -
New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a … -
DCS enabled VBCS page ends with error on loadingContent We have a DCS enabled VBCS page. The page loads successfully for few seconds before erroring out with An unspecified error has occurred and upon inspection, we f…
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Why Chatbots are the Future of Customer Service? Webcast on-demandContent Why Chatbots are the Future of Customer Service? AI chatbots can process more than 85% of interactions between a utility and their customers in self-service fash… -
Self Registration - ApprovalContent Hi, What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval) My opinion on Admin approval - Newly regist…
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Corporate Website - DCSContent Hi, Suggest me the best way to access our DCS portal in customer's corporate portal. I planned to suggest our customer to include one link call 'Support' in thei…
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal S-Oracle 61 views 2 comments 2 points Most recent by Priscila Terazawa - Support-Oracle
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Conditional exposure of the custom objects data (including related attachments) for unauthenticatedContent We have a requirement to make some information publicly available through DCS. We've created a custom object named PublicData_c. Public access to the PublicData_…
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Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…
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New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to … -
Forbidden error on DCS portal for dcs users for queue REST endpointSummary JWT token custom field on queue objectContent Hi All I have a custom field JWT token on the queue object of fusion instance, when i am trying to pull it on DCS p…
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Filtering of role while synching of the Users from Fusion to IDCSSummary Filtering of role while synching of the Users from Fusion to IDCSContent Hi All, Is there a way to filter(restrict) some roles to get synced with IDCS when User … -
DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
How to secure or segregate Knowledge article inDCSSummary How to secure or segregate Knowledge article inDCSContent Hi Experts, We have a requirement to show the knowledge article to DCS users based on their country. We…
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inputs needed on selfServiceRegistrations from DCSContent Hi All, Am working on DCS Singup functionality, am trying to register the self service user from DCS page it is giving error response as "The client identifier a…
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SSO configuration for DCS portalContent Hi All Ms Azure Ad is the federated IdP. User provisioning is done from client IDM to fusion Application and then to IDCS.we have DCS in place. If we have to pla…
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Service Request Related object dataSummary Service Request Related object dataContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with …
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Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta… -
Select required Business Unit after login to DCS portalSummary What is the suggested way to develop DCS application for a customer having multiple business unit with him and one user in DCS creates SR across his BU'sVersion …
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Fusion IB component in DCSSummary is it supported?Content Quick question - Do we support Fusion Install Base Asset in DCS? If not, is it on road-map? Thanks, Adam Version 20D
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Set the Root page based on RoleSummary How to set the Root page for different rolesContent I have created multiple Root pages for our different role types. How do you set the root page based on a role… -
How to display images from object AttachmentsSummary I need to know how to display a file image from an object AttachmentContent Can someone tell me how to get file attachments from the crmRest API and display as i…
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How we can achieve the both (B2B and B2C customer) users access the DCS In 20C template?Summary How we can achieve the both (B2B and B2C customer) users access the DCS?Content As of now, We have used the 20B DCS Template. In 20B "AccountKey" is mandatory to…
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Give a Contact Permission to see Account DataSummary How do I give an authenticated contact user, using PUDS, permission to view Account dataContent Our requirement is for a contact to select an Account Address whe…
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Can Self Service User create SR for any other Self Service user from DCS portal?Summary Can Self Service User create SR for any other Self Service user from DCS portal?Content Hi, I understand that Customer Self Service account administrator can rai…
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Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…
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Installed Base Asset object not available in VBCSSummary Installed Base Asset object not available in VBCSContent Hello Guys, We are trying to bring the install base Asset fields to the SR creation page on VBCS, but we…