Digital Customer Service
Discussion List
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Implementation and configuration of DCS with B2B Service Fusion, Intelligent Advisor OPA and ExternaSummary: Hello team, We have a concrete situation regarding the Digital Customer Service application according to this, we have the following doubts about it Content (re… -
The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…
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Defaut value in TitleContent Hi All, We have an issue to make the default value for the Title field on the creation page. or can we concatenate some filed basically user does not want to fil… -
We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…
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Prepopulate User data in chat inlay - Engagement Engine RulesSummary: I am trying to prepopulate user data in chat inlay via Engagement engine but it's not populating value from JavaScript variable to Email launch field. Can you p… -
User CreationHi, Do we have any standard UI to create self service user by admin or CSR team in fusion application? Customer want to rollout to small business first. They want to cre… -
Does Customer Self Service User has access to custom objectsSummary: Does the self service user has a restriction in calling the custom object from the script written in SR object Content (required): Need to automatically create …
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Make existing Contact as Self Service UserContent Hi, Can we change the existing Contact as Self Service User through API? I have used the below API https://****.fa.em2.oraclecloud.com/crmRestApi/resources/11.13…
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Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version.… -
Hide chat button during specific hoursSummary Hide chat button during specific hoursContent Hello - I would like to hide the chat inlay button based on specific business hours. I see there is a string named …
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Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar…
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Multiple accounts are not showing up against SSUContent We have assigned multiple account to the same contact which is a self service user. Only that account is showing which we assigned during sign up process. We are…
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Migration of Digital Customer ServiceContent Hi, We want to migrate DCS from dev1 to dev2, after completing the setup is there any other way other than importing and exporting the Visual Builder application…
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Modify chat agent initial responseSummary Modify chat agent initial responseContent Hello - I'm trying to modify the automated initial chat agent greeting. The {AGENT_NAME} variable is not populating the…
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B2B Service Analytics/Graphs in VBCS PortalSummary Best approach to show B2B Service Analytics/Graphs in VBCS PortalContent Hi, We have a need to show multiple graphs/analytics in a VBCS/DCS page. See attached im…
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Persistant DCS Chat session cross domainContent We have build a VBCS based DCS chat for which we want the chat sessions to be persistent when being called from 2 domains. For this we have setup the CORS policy…
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Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…
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Chat is not workingSummary We have just implemented a dcs solution for 21B and it's working fine except chat feature. We are unable to initiate a chat.Version 21B
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
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PDF Report in DCSContent Hi, We have created one BIP report which output format is PDF. It is working fine in fusion. Is it possible to download the same PDF report in DCS? We will conve…
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New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …
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DCS enabled VBCS page ends with error on loadingContent We have a DCS enabled VBCS page. The page loads successfully for few seconds before erroring out with An unspecified error has occurred and upon inspection, we f…
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Why Chatbots are the Future of Customer Service? Webcast on-demandContent Why Chatbots are the Future of Customer Service? AI chatbots can process more than 85% of interactions between a utility and their customers in self-service fash… -
Self Registration - ApprovalContent Hi, What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval) My opinion on Admin approval - Newly regist…
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Corporate Website - DCSContent Hi, Suggest me the best way to access our DCS portal in customer's corporate portal. I planned to suggest our customer to include one link call 'Support' in thei…Mohana Gopal Selvam-Oracle 20 views 1 comment 0 points Most recent by Priscila Terazawa-Support-Oracle
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal Selvam-Oracle 13 views 2 comments 2 points Most recent by Priscila Terazawa-Support-Oracle
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Conditional exposure of the custom objects data (including related attachments) for unauthenticatedContent We have a requirement to make some information publicly available through DCS. We've created a custom object named PublicData_c. Public access to the PublicData_…