Digital Customer Service
Discussion List
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Error while trying to approve self service admin user for DCS setup (SVC-5295588)Content Hi, We are trying to approve the admin user request from Registration Request within OEC the below error occurs "SVC-5295588: The Customer Self-Service groups ar… -
Multiple accounts are not showing up against SSUContent We have assigned multiple account to the same contact which is a self service user. Only that account is showing which we assigned during sign up process. We are… -
Migration of Digital Customer ServiceContent Hi, We want to migrate DCS from dev1 to dev2, after completing the setup is there any other way other than importing and exporting the Visual Builder application…
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Modify chat agent initial responseSummary Modify chat agent initial responseContent Hello - I'm trying to modify the automated initial chat agent greeting. The {AGENT_NAME} variable is not populating the…
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Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona… -
B2B Service Analytics/Graphs in VBCS PortalSummary Best approach to show B2B Service Analytics/Graphs in VBCS PortalContent Hi, We have a need to show multiple graphs/analytics in a VBCS/DCS page. See attached im…
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Persistant DCS Chat session cross domainContent We have build a VBCS based DCS chat for which we want the chat sessions to be persistent when being called from 2 domains. For this we have setup the CORS policy…
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Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…
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Chat is not workingSummary We have just implemented a dcs solution for 21B and it's working fine except chat feature. We are unable to initiate a chat.Version 21B
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.
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PDF Report in DCSContent Hi, We have created one BIP report which output format is PDF. It is working fine in fusion. Is it possible to download the same PDF report in DCS? We will conve… -
New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …
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DCS enabled VBCS page ends with error on loadingContent We have a DCS enabled VBCS page. The page loads successfully for few seconds before erroring out with An unspecified error has occurred and upon inspection, we f…
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Why Chatbots are the Future of Customer Service? Webcast on-demandContent Why Chatbots are the Future of Customer Service? AI chatbots can process more than 85% of interactions between a utility and their customers in self-service fash… -
Self Registration - ApprovalContent Hi, What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval) My opinion on Admin approval - Newly regist…
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Corporate Website - DCSContent Hi, Suggest me the best way to access our DCS portal in customer's corporate portal. I planned to suggest our customer to include one link call 'Support' in thei…Mohana Gopal Selvam-Oracle 15 views 1 comment 0 points Most recent by Priscila Terazawa-Support-Oracle
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal Selvam-Oracle 10 views 2 comments 2 points Most recent by Priscila Terazawa-Support-Oracle
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Conditional exposure of the custom objects data (including related attachments) for unauthenticatedContent We have a requirement to make some information publicly available through DCS. We've created a custom object named PublicData_c. Public access to the PublicData_… -
Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…
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New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to … -
Forbidden error on DCS portal for dcs users for queue REST endpointSummary JWT token custom field on queue objectContent Hi All I have a custom field JWT token on the queue object of fusion instance, when i am trying to pull it on DCS p…
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Filtering of role while synching of the Users from Fusion to IDCSSummary Filtering of role while synching of the Users from Fusion to IDCSContent Hi All, Is there a way to filter(restrict) some roles to get synced with IDCS when User … -
DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
How to secure or segregate Knowledge article inDCSSummary How to secure or segregate Knowledge article inDCSContent Hi Experts, We have a requirement to show the knowledge article to DCS users based on their country. We…
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inputs needed on selfServiceRegistrations from DCSContent Hi All, Am working on DCS Singup functionality, am trying to register the self service user from DCS page it is giving error response as "The client identifier a…
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SSO configuration for DCS portalContent Hi All Ms Azure Ad is the federated IdP. User provisioning is done from client IDM to fusion Application and then to IDCS.we have DCS in place. If we have to pla…
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Service Request Related object dataSummary Service Request Related object dataContent Hi, I have created relation between service request and custom object (project conditions) with 1:M relationship with …
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Unable to sign in to DCSSummary Unable to sign in to DCS with users other than admin userContent Hi guys, Hope you are doing well in these tough times. We are currently trying to login to a sta…