To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Digital Customer Service
Discussion List
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i… -
We have a requirement where the customers would be created using an API in Oracle CloudHi All, We have a requirement where the customers would be created using an API in Oracle Cloud. AP team will then need to go and review each created customer and add an…
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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Can Fusion Service DCS be configured to support multiple domains?Is it possible with DCS to support multiple domains and 'route' the domain to a separate landing page within DCS? Further, if I configure DCS with multiple domains, can … -
Implementing Multiple Business Units in DCS - How to?Summary Multiple BUContent Dear All, We have had an recent implementation of DCS for one of the Customer who had multiple business units implemented in Engagement Cloud.… -
Is Card Payment using ADIB Hosted Page payment gateway PCI Compliant - DCS portalSummary: Do we have any PCI Compliance issues in MasterCard PG integration in DCS portal? Content (please ensure you mask any confidential information): We have implemen…
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are there standard templates available to Integrate DCS with Maintenance Work Order?Summary: are there standard templates available to Integrate DCS with Maintenance Work Order? Content (please ensure you mask any confidential information): Version (inc…
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Is Apple Pay can be tested in India using a test card on iPhone/MacbookSummary: Is Apple Pay tested in India using a test card on an iPhone/Macbook Content (please ensure you mask any confidential information): We are implementing Apple Pay…
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We are getting the following error while creating user for Digital Customer Service.Summary: Hi, We are getting the following error while creating user for Digital Customer Service. "The URL you provided for the IDCS_REST_ENDPOINTAPP third party applica…
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…
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How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size file
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How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Need report of self-service users on DCSSummary Need a report of the users and/or accounts that are using DCSContent We have a request to provide a list of the customer accounts that are using DCS. I don't see…
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Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…
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How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…
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Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…
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Sign up issueContent Hi All, We are getting error to sign the application, below is the error The error 1KA8E05I2C6F2I occurred at the following time: 2020-04-07 09:46:16.947. Contac… -
Can customers rate a FAQs and answers on DCS portal?Hello, we have a requirement that users (customers) can rate FAQs and answers on DCS , is there a setup or configuration to achieve this? Thanks in advance.Amina Fajic 31 views 3 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
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Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona… -
Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…
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Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif… -
We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…
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How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
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How to enable customer and agent to share file attachment in chat conversation?Summary: Is it possible to upload file attachemnt to chat conversation (chat inlay or on dcs) on agent side and on customer? Please help. Content (required): Version (in…
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can customer (end-user) on digital customer portal rate knowledge article?Hello, We have a requirement from the client that user should be able to rate knowledge article on digital customer portal as agent could do in the application. Is there…