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Oracle Web Chat for Service (WCFS) Engagement Engine for Fusion Service Chat

edited Nov 7, 2024 3:58PM in Digital Customer Service 4 comments

Summary:

Hi,

We are trying setup Oracle Web Chat for Service (WCFS) with Oracle Engagement Engine for the "DCS Portal" for Fusion B2B Service.

We followed the documentation for WCFS -

https://documentation.custhelp.com/euf/assets/devdocs/engagementengine/EngagementEngine/topicrefs/c_web-chat-for-service-wcfs.html

Here, it says to enter the Fusion Service URI (URL without the https://) and Service = FUSION.

There is also documentation for adding "Embedded Service" in DCS. This says, I need to enter the VBCS url.


So, this is confusing.

Should I create "Web Chat" component and put Fusion Service URI, or, add "Embedded Service" component and add VBCS Url, or both?

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