Digital Customer Service
Discussion List
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Select required Business Unit after login to DCS portalSummary What is the suggested way to develop DCS application for a customer having multiple business unit with him and one user in DCS creates SR across his BU'sVersion … -
Fusion IB component in DCSSummary is it supported?Content Quick question - Do we support Fusion Install Base Asset in DCS? If not, is it on road-map? Thanks, Adam Version 20D -
Set the Root page based on RoleSummary How to set the Root page for different rolesContent I have created multiple Root pages for our different role types. How do you set the root page based on a role… -
How to display images from object AttachmentsSummary I need to know how to display a file image from an object AttachmentContent Can someone tell me how to get file attachments from the crmRest API and display as i…
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Need report of self-service users on DCSSummary Need a report of the users and/or accounts that are using DCSContent We have a request to provide a list of the customer accounts that are using DCS. I don't see…
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How we can achieve the both (B2B and B2C customer) users access the DCS In 20C template?Summary How we can achieve the both (B2B and B2C customer) users access the DCS?Content As of now, We have used the 20B DCS Template. In 20B "AccountKey" is mandatory to… -
Give a Contact Permission to see Account DataSummary How do I give an authenticated contact user, using PUDS, permission to view Account dataContent Our requirement is for a contact to select an Account Address whe…
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Can Self Service User create SR for any other Self Service user from DCS portal?Summary Can Self Service User create SR for any other Self Service user from DCS portal?Content Hi, I understand that Customer Self Service account administrator can rai… -
Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…
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Installed Base Asset object not available in VBCSSummary Installed Base Asset object not available in VBCSContent Hello Guys, We are trying to bring the install base Asset fields to the SR creation page on VBCS, but we… -
Primary Contact and Account values are not updated for non-registered Self Service Users while creatSummary PrimaryContactPartyId and AccountPartyId are not getting passed for non-registered Self Service UsersContent We have an employee created from Fusion Application …
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Enable SSO in DCS portalSummary Enable SSO in DCS portal for customersContent Hi, Is there any document to enable SSO for customers (B2B), what are the different types of SSOs are available ? i…
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Custom Object PermissionSummary How do you setup custom object permissionsContent I need to have GET and POST access to a custom object. I added the URL pattern to my custom object per the mand…
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How to invoke HCM Self Service transactions from DCS portal using deep linksSummary Invoke HCM Self Service transactions from DCS portal using deep linksContent Am using ${AlertUtils.getURI('ORA_HCM_UIAPP','hcmUI/faces/deeplink?objType=CHANGE_AS…
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Chat InLay - agent availability checkSummary Chat InLay - agent availability checkContent Let's say there are 2 Queues in Oracle Service Cloud/Engagement Cloud. Partner Queue Tech Support Queue Assign bel…
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Error in DCS Reference Implemetation while setting up Intelligent advisor interviews using VBCSSummary Embedding Intelligent Advisor interview in DCS Reference ImplementationContent I am following below steps to embed OPA interview in a page of DCS Web App 1. I ha…
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20B to 20C UpgradeContent Hi, We have developed our DCS pages using 20B template. Is there a easy way to get the latest features from 20C template to our existing application? Currently w…
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Chat Message Field is Too Narrow. Here's a workaround.Summary With VBCS 19.4.3.1 with Jet 18.1.3 the Chat message text field where the user would type their message, is too narrow to use.Content This was a regression with t… -
Email and Login Page Branding for Multiple ApplicationsSummary How to brand emails and login page for multiple applications with a single IDCSContent We have two DSC applications connected to a single IDCS. IDCS does not pro…
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Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentSummary Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentContent Below document is for transerring user from ODA to Oracle Service Cloud Agent.https:/…
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User Sign-upSummary Inability to log into DCS Portal using signed up userContent Hi guys, Hope you are all doing well and staying safe. Im facing a few issues when logging in to DCS… -
Sample file for Chat InLay attribute "launch-form-fields"Summary Sample file for Chat InLay attribute "launch-form-fields"Content Could you please let me know file extension for "launch-form-fields" and a sample file to specif…
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Multiple user sign up with same email IDSummary Getting an error when we take off the email ValidationContent Hi Team , We have a requirement in which multiple users must be able to sign up into vbcs using sam… -
Adding attachment to Service Request via DCS self service user loginSummary Adding attachment to Service Request via DCS self service user loginContent Hi Experts, Can self service user add the attachment to the Service Request via DCS p…
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Change AccountKey from Account NameContent Hi, We have to pass the Account Name as AccountKey while creating the Self Registration user through API. https://docs.oracle.com/en/cloud/saas/sales/20c/faaps/o…
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Account key formatSummary Account key formatContent How have others setup the custom account key field for the B2B registration? Do you write Grooy to create a unique number, use party nu…
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Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def… -
Hide chat or prevent chat when no agents are availableSummary Hide chat or prevent chat when no agents are availableContent Hello, We have a requirement to hide the chat inlay on the DCS portal if no users are connected. We…
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Invalid attribute "RequestTypeCd" in the payload.Summary How to fix this error - Invalid attribute "RequestTypeCd" in the payload. - observed when creating an application with the 20C template against a 20B B2B service…
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Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…