How to Disable DCS chat Automatically When No Agents is Available
SummaryWe would like to know why the chat window is still available even though there are no agents available for a customer to chat with.
I am posting this on behalf of a customer.
Q.How to hide Chat option from DCS portal dynamically when no FA agents are logged in/available to accept the Chat?
1.Is this functionality available now?
2.Is there any Enhancement request on this?
3.Is there any workaround for this scenario?