Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
How to Disable DCS chat Automatically When No Agents is Available — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to Disable DCS chat Automatically When No Agents is Available

Accepted answer
24
Views
9
Comments
edited Jul 8, 2020 5:27AM in Digital Customer Service 9 comments

Summary

We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.

Content

I am posting this on behalf of a customer.

Q.How to hide Chat option from DCS portal dynamically when no FA agents are logged in/available to accept the Chat?

  • 1.Is this functionality available now?

  • 2.Is there any Enhancement request on this?

  • 3.Is there any workaround for this scenario?

Version

20A
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!