You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Restrict Knowledge Article Categories/Types to DCS Page

Received Response
edited May 7, 2021 12:58PM in Digital Customer Service 4 comments


We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additionally, the client needs to be able to show one DCS portal certain CRM KB Articles created, and not the other.

Any insight on how to default/only allow certain Knowledge Base Articles to show in DCS Portal? My guess is that we could potentially reference the Knowledge Article "Type" or "Category" to restrict on DCS viewability for each of 2 pages?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!