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Restrict Knowledge Article Categories/Types to DCS Page

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edited May 7, 2021 12:58PM in Digital Customer Service 4 comments

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We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additionally, the client needs to be able to show one DCS portal certain CRM KB Articles created, and not the other.

Any insight on how to default/only allow certain Knowledge Base Articles to show in DCS Portal? My guess is that we could potentially reference the Knowledge Article "Type" or "Category" to restrict on DCS viewability for each of 2 pages?

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