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Hide chat or prevent chat when no agents are available

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edited Jun 16, 2020 10:37PM in Digital Customer Service 4 comments

Summary

Hide chat or prevent chat when no agents are available

Content

Hello,

We have a requirement to hide the chat inlay on the DCS portal if no users are connected.  We know there are no chat hours in FA that can be used to check.  Is there anything undocumented out there to check chat agent availability?

Thanks, Blake

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