You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Hide chat or prevent chat when no agents are available

Received Response
34
Views
4
Comments
edited Jun 16, 2020 10:37PM in Digital Customer Service 4 comments

Summary

Hide chat or prevent chat when no agents are available

Content

Hello,

We have a requirement to hide the chat inlay on the DCS portal if no users are connected.  We know there are no chat hours in FA that can be used to check.  Is there anything undocumented out there to check chat agent availability?

Thanks, Blake

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!