Work Orders and Service Logistics
Discussion List
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maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Venkat Mynampati-Oracle 2 views 0 comments 0 points Started by Venkat Mynampati-Oracle Fusion Service -
Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio…
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Best Practice for IB Customer Asset returnedSummary: What is the best practice of managing Customer Assets which are returned by RMA? Content (required): Current behavior we noticed is that following RMA Receipt, … -
How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm…
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Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p… -
Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
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How to create Work Orders for Service Request in BulkSummary: Customer is looking for when we supply a list of SRs and it will initiate a mass creation of WO's on all of the SR's. And also should allow them to bulk update …Niladri Roy Chowdhury-Support-Oracle 122 views 3 comments 0 points Most recent by Boaz Hayon-Oracle Fusion Service
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Consolidation of Attachments on a SRSummary: We need to consolidate the attachments from the field service works orders to the Service Request Content (required): We have multiple work orders / activity ty…
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Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get…Abhishek Nirgudkar 65 views 6 comments 1 point Most recent by Bhargav Nandanwar - Trinamix Fusion Service
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Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli…
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B2B WO Title from Maintenance Work RequirementSummary: B2B WO Title from Maintenance Work Requirement Content (required): B2B work orders are getting generated through ESS Job 'Create Service Work Orders for Prevent…
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Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 81 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
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How to Add new status under Work Order integration which cascaded the Work Orders to OFSC.Summary: Want to add new Status under Work Order Integration which cascaded from work order inB2B to Activities in OFSC. Content (required): Version (include the version…
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Is there a feature where i can flag the Service request as a re repair request on the Asset/SerialSummary: Business requirement is to identify rerepair cases where the same serial/unit is returned by the customer to repair center such that the supervisor can assign a…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
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if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
Is It Possible to Support OFS Suspend Functionality in B2B?Question : Is It Possible to Support OFS Suspend Functionality in B2B? ------------------------------ Body------------------------------------ **This post was created as…
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Roles required to update the work order using WebServiceSummary Facing an issue when trying to update WorkOrder using CustomerWorkOrderServiceContent Hi, We are trying to update the workorder using the WorkOrderService WSDL a…
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Not able to create OFSC Work order in B2B Service cloudContent Hi All, I am trying to create OFSC work order under a service request in B2B Service cloud but we are getting the below error as popup alert. "ADF_FACES-60097:Fo… -
Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS…
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Interactive parts sourcing screen is not showing the parts availability search result in parts detaiSummary Interactive parts sourcing screen is not showing the parts availability search result.Content Hi Team, We are not able to see the search result in Interactive pa…
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Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta…
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ODA for B2B ServiceSummary ODA for B2B ServiceContent Do we plan to have ODA skill built for B2B Service? Here are some examples of the ODA skills we are looking, Create SR Get SR detail G… -
Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust…
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SR and Project Costing IntegrationSummary SR and Project Costing IntegrationContent This is for a customer requirement - we'd like to capture the cost (i.e. material, labor overhead) related to the insta…