Work Orders and Service Logistics
Discussion List
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
Can I use the following seeded fields?Hi, I will be persisting external system service request ID, and service request number (both are different values), in Oracle CX Service Request form. Can I use the "Or… -
Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
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How to pre default Service Activity Type in the Add Labour / Expenses / Parts DetailSummary Navigation: Service -> Service Request -> Work Order -> Charges Sub tabs : Labour / Parts Details / Expenses While trying to add record, expecting to auto popula…
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maintain maintenance history against work order for customerWe want to maintain the maintenance history against the work orders for walk-in customers. is this possible if yes please provide work around -
What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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Ability to stop Customer Service Representative from seeing Pricing details in Asset Overview PageHi team, In the Asset overview page, is there anyway the service representative can be made to not see the pricing details in the Last Sales Order Tab, Subscription tab …
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Bill to and return from customers are different in Part Detail screen for creating RMASummary: We are having requirement where return and bill to customers are different in Part Detail screen when we create line items for RMA. But when RMA gets created at…Abhishek Nirgudkar 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
work order reference on purchase requisition/purchase orderSummary: How can we purchase parts/items for fusion service work order? Content (please ensure you mask any confidential information): We have a requirement to capture t…
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Unable to update custom fields through FBDIHi team, We had created custom fields in a new subtab in the Installed Base Asset UI. These custom fields are not updateable through FBDI process however we want to buil…
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Approval Mechanism for service request before Maintenance Work OrderWe want to configure Approval mechanism for Service request so that before creating maintenance work order from service request there should be a approval, is that possi…
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Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or…
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Execute Warranty Work order if under Pre-approved supplier limitWe want to execute the warranty work order if warranty estimates within the pre-approved supplier limit.
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Incorporate Back job within specific range of usage to be charged on technician not customerWe have a specific business requirement in Oracle Fusion related to a process we refer to as "Back Job." This process is designed to address scenarios where a customer c…
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Pricing Strategy when End Customer and Bill to customer are different in Part DetailSummary: Hi All, When we have different end and bill to customers in Part Detail. Which customer pricing strategy gets triggered for that particular item? Content (pleas…
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while opening work order next Generation got error Error: User has no access to viewwhile opening work order next Generation got error Error: User has no access to view any of the requested Entity
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Create Submitted message is not getting updated on WorkOrderswe are trying to create Activity in OFS whenever a work order is created. We have used the prebuilt integrations from market place for this job. We were able to successf…
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Serial Number field not visible on Installed Base Assets UISummary: Content (required): Hi, I have configured the Installed Base Assets and while I can create assets and associate them with products and customers, I am unable to…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is… -
Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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Ability to include parties information in Installed Base Asset ScreenHi team, Please help us understand if the below is possible, In the Installed Base Asset Overview page, we want to create a new subtab, in that the user can click on an …
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Ability to autogenerate asset number for manually created assetsHi team, Could you please let me know if it is possible to autogenerate asset number and have it populated in the asset number field every time we are creating a new ass…
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Ability to include/exclude fields on Installed Base Assets UIHi users, I want to include some additional fields on the Subscription, Work Orders and Last Sales Order Details tabs on the Installed Base Assets Overview page, and I a…
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Ability to make the Asset Number field in Installed Base Assets non editableHi, We need the ability to make the asset number field non editable in Installed Base Asset overview screen. Is it possible through application composer? Do we need to h…