Work Orders and Service Logistics
Discussion List
-
work order reference on purchase requisition/purchase orderSummary: How can we purchase parts/items for fusion service work order? Content (please ensure you mask any confidential information): We have a requirement to capture t…
-
Unable to update custom fields through FBDIHi team, We had created custom fields in a new subtab in the Installed Base Asset UI. These custom fields are not updateable through FBDI process however we want to buil…
-
Approval Mechanism for service request before Maintenance Work OrderWe want to configure Approval mechanism for Service request so that before creating maintenance work order from service request there should be a approval, is that possi…
-
Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or…
-
Execute Warranty Work order if under Pre-approved supplier limitWe want to execute the warranty work order if warranty estimates within the pre-approved supplier limit.
-
Incorporate Back job within specific range of usage to be charged on technician not customerWe have a specific business requirement in Oracle Fusion related to a process we refer to as "Back Job." This process is designed to address scenarios where a customer c…
-
Pricing Strategy when End Customer and Bill to customer are different in Part DetailSummary: Hi All, When we have different end and bill to customers in Part Detail. Which customer pricing strategy gets triggered for that particular item? Content (pleas…
-
while opening work order next Generation got error Error: User has no access to viewwhile opening work order next Generation got error Error: User has no access to view any of the requested Entity
-
Create Submitted message is not getting updated on WorkOrderswe are trying to create Activity in OFS whenever a work order is created. We have used the prebuilt integrations from market place for this job. We were able to successf…
-
Serial Number field not visible on Installed Base Assets UISummary: Content (required): Hi, I have configured the Installed Base Assets and while I can create assets and associate them with products and customers, I am unable to…
-
Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
-
How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is…
-
Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
-
Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
-
How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
-
Ability to include parties information in Installed Base Asset ScreenHi team, Please help us understand if the below is possible, In the Installed Base Asset Overview page, we want to create a new subtab, in that the user can click on an …
-
Ability to autogenerate asset number for manually created assetsHi team, Could you please let me know if it is possible to autogenerate asset number and have it populated in the asset number field every time we are creating a new ass…
-
Ability to include/exclude fields on Installed Base Assets UIHi users, I want to include some additional fields on the Subscription, Work Orders and Last Sales Order Details tabs on the Installed Base Assets Overview page, and I a…
-
Ability to make the Asset Number field in Installed Base Assets non editableHi, We need the ability to make the asset number field non editable in Installed Base Asset overview screen. Is it possible through application composer? Do we need to h…
-
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Venkat Mynampati-Oracle 1 view 0 comments 0 points Started by Venkat Mynampati-Oracle Fusion Service
-
Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
-
How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio…
-
How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti…
-
Best Practice for IB Customer Asset returnedSummary: What is the best practice of managing Customer Assets which are returned by RMA? Content (required): Current behavior we noticed is that following RMA Receipt, …
-
How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm…
-
Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us…
-
SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p…
-
Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat…
-
How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
-
How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…