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Is there a way I can highlight an Internal incoming message in B2b Service cloud?

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edited Jul 20, 2023 9:09AM in Fusion Service 1 comment

Summary:

Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI

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Version (include the version you are using, if applicable):

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Code Snippet (add any code snippets that support your topic, if applicable):

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